Operations Manager
3.
7 18 hours ago Full Job Description JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION DESCRIPTION Support the development, implementation, and sustaining of Nike's global storage strategy by providing critical operational support and strategic insights to the Storage
Organization (S+O) team and its clients.
This position reports directly to the Storage
Organization Team Lead and is a member of S+O's leadership team.
The Operations Manager is responsible for ensuring that the day-to-day operations of the S+O team run seamlessly and is an important contributor to the ongoing development and growth of S+O's strategic vision at NIKE.
As an S+O leader, the Operations Manager is expected to:
Fully align with S+O on our mission, strategic vision, core values, connection agreements and goals, and adhere to our defined professional and leadership standards.
Know Your Customer - Engage all clients and key partners with professionalism, speed and exemplary customer service.
Project confidence and reinforce client trust in the skills and knowledge of the team.
Drive adherence to established processes and demonstrate creativity and critical thinking in streamlining processes as the needs of the team and business evolve.
Partner with S+O leadership to address escalated risks and issues and create solutions.
Continuously seek new opportunities for S+O to innovate and streamline its operational capabilities.
The responsibilities of this position may grow and evolve over time as S+O expands its reach within NIKE.
This role is 20-25% onsite and may require physical activity including working on one's feet for a minimum of three hours at a time as well as repeatedly lifting items of up to 50lbs.
POSITION RESPONSIBILITIES Manage S+O's Associate Coordinators as well as an Operations Coordinator who will support the Operations Manager in daily tasks; ensure all team members receive necessary training to complete their duties.
Contribute content and manage updates to S+O's playbook and standard operating procedures.
Oversee S+O's data
metrics program, including creating/updating Smartsheet pages to capture data, monitoring for quality control, and tracking key metrics to be communicated to internal and external stakeholders.
Oversee team scheduling of client work sessions in partnership with the Operations Coordinator and S+O leadership.
Manage JLL/S+O onboarding process for new hires in partnership with JLL's CORE team and S+O leadership.
Maintain the existing technology
tools supporting S+O's operations (including Smartsheet, Outlook, Box, etc.
).
Manage supply purchasing and procurement for the team.
Provide direction/information to vendors and service providers as required to ensure excellent coordination/execution of work.
Assist with general administrative needs, other duties and initiatives as assigned.
Provide backup support to S+O leaders and the Operations Coordinator when needed.
QUALIFICATIONS & PROVEN ABILITIES Exhibits professionalism and takes responsibility for one's own decisions, actions, and results.
Fosters culture of teamwork, collaboration, and trust.
High level of integrity and ethics with unmatched work ethic.
Handles sensitive information with discretion.
Discerns needs quickly and determines highest priority -- focusing on the highest impact, greatest value activities.
Outstanding organizational and time management skills and strong attention to detail.
Demonstrated relationship management skills - ability to work with a wide variety of client personalities and levels as well as internal personnel and external vendors.
Superb customer service and interpersonal communication skills; dedicated to exceeding client expectations while ensuring compliance and excellence in service delivery are achieved.
Thrives in ambiguity - can navigate through a complex, multi-faceted organization with multiple stakeholders in a demanding environment.
Ability to learn and become an SME in navigating core technology assets including Nike and JLL Systems and databases.
Willingness to take on new challenges, responsibilities, and assignments.
Takes initiative as opportunities or problems arise; is action oriented.
Strong and credible verbal and written communication skills.
Basic understanding of procurement and accounting terminology.
Computer proficiency in Word, Excel, PowerPoint, Adobe, Smartsheet, and other systems as required.
STORAGE
ORGANIZATION TEAM Mission:
KEEP NIKE TIDY.
To empower all athletes to create space for themselves and manage their storage needs in a way that gives them the utmost time and freedom to do what they love.
Vision:
Every athlete knows how
where to find what they need in the shortest amount of time possible.
Every product has its place and is returned to it when not in use.
Athletes are happy and fully engaged in their work
play because they trust that the samples and materials they need to succeed are secure and accessible.
Priorities:
Build strong relationships; Create and innovate simple, efficient systems; Empower all athletes to create space If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below.
We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 18 hours ago Full Job Description JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.
We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION DESCRIPTION Support the development, implementation, and sustaining of Nike's global storage strategy by providing critical operational support and strategic insights to the Storage
Organization (S+O) team and its clients.
This position reports directly to the Storage
Organization Team Lead and is a member of S+O's leadership team.
The Operations Manager is responsible for ensuring that the day-to-day operations of the S+O team run seamlessly and is an important contributor to the ongoing development and growth of S+O's strategic vision at NIKE.
As an S+O leader, the Operations Manager is expected to:
Fully align with S+O on our mission, strategic vision, core values, connection agreements and goals, and adhere to our defined professional and leadership standards.
Know Your Customer - Engage all clients and key partners with professionalism, speed and exemplary customer service.
Project confidence and reinforce client trust in the skills and knowledge of the team.
Drive adherence to established processes and demonstrate creativity and critical thinking in streamlining processes as the needs of the team and business evolve.
Partner with S+O leadership to address escalated risks and issues and create solutions.
Continuously seek new opportunities for S+O to innovate and streamline its operational capabilities.
The responsibilities of this position may grow and evolve over time as S+O expands its reach within NIKE.
This role is 20-25% onsite and may require physical activity including working on one's feet for a minimum of three hours at a time as well as repeatedly lifting items of up to 50lbs.
POSITION RESPONSIBILITIES Manage S+O's Associate Coordinators as well as an Operations Coordinator who will support the Operations Manager in daily tasks; ensure all team members receive necessary training to complete their duties.
Contribute content and manage updates to S+O's playbook and standard operating procedures.
Oversee S+O's data
metrics program, including creating/updating Smartsheet pages to capture data, monitoring for quality control, and tracking key metrics to be communicated to internal and external stakeholders.
Oversee team scheduling of client work sessions in partnership with the Operations Coordinator and S+O leadership.
Manage JLL/S+O onboarding process for new hires in partnership with JLL's CORE team and S+O leadership.
Maintain the existing technology
tools supporting S+O's operations (including Smartsheet, Outlook, Box, etc.
).
Manage supply purchasing and procurement for the team.
Provide direction/information to vendors and service providers as required to ensure excellent coordination/execution of work.
Assist with general administrative needs, other duties and initiatives as assigned.
Provide backup support to S+O leaders and the Operations Coordinator when needed.
QUALIFICATIONS & PROVEN ABILITIES Exhibits professionalism and takes responsibility for one's own decisions, actions, and results.
Fosters culture of teamwork, collaboration, and trust.
High level of integrity and ethics with unmatched work ethic.
Handles sensitive information with discretion.
Discerns needs quickly and determines highest priority -- focusing on the highest impact, greatest value activities.
Outstanding organizational and time management skills and strong attention to detail.
Demonstrated relationship management skills - ability to work with a wide variety of client personalities and levels as well as internal personnel and external vendors.
Superb customer service and interpersonal communication skills; dedicated to exceeding client expectations while ensuring compliance and excellence in service delivery are achieved.
Thrives in ambiguity - can navigate through a complex, multi-faceted organization with multiple stakeholders in a demanding environment.
Ability to learn and become an SME in navigating core technology assets including Nike and JLL Systems and databases.
Willingness to take on new challenges, responsibilities, and assignments.
Takes initiative as opportunities or problems arise; is action oriented.
Strong and credible verbal and written communication skills.
Basic understanding of procurement and accounting terminology.
Computer proficiency in Word, Excel, PowerPoint, Adobe, Smartsheet, and other systems as required.
STORAGE
ORGANIZATION TEAM Mission:
KEEP NIKE TIDY.
To empower all athletes to create space for themselves and manage their storage needs in a way that gives them the utmost time and freedom to do what they love.
Vision:
Every athlete knows how
where to find what they need in the shortest amount of time possible.
Every product has its place and is returned to it when not in use.
Athletes are happy and fully engaged in their work
play because they trust that the samples and materials they need to succeed are secure and accessible.
Priorities:
Build strong relationships; Create and innovate simple, efficient systems; Empower all athletes to create space If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below.
We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL - We're JLL--a leading professional services and investment management firm specializing in real estate.
We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.
As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.
That's why we're committed to our purpose to shape the future of real estate for a better world.
We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.
And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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