Sales Support Specialist
Sales Support Specialist at Bigleaf Networks Beaverton, Oregon or REMOTE What You'll Do:
As the Sales Support Specialist you will provide support to our Channel Sales Managers and Sales leadership, as well as responding to customer, partner, and prospect queries.Our ideal candidate is an experienced professional with knowledge of sales and customer service best practicesYou should also be able to interpret sales metrics and be goal-orientedYou need to be focused on the details and little things needed to make a sales team thriveWe expect you to perform well in a team environment and have exceptional people skills.Ultimately, you should be able to contribute to creating and maintaining good customer and sales partner relationships and ensuring smooth sales team operations.Come join us at Bigleaf to help businesses connect to their customers, people like us, people like you!
Responsibilities:
Manage the Sales Order process, converting Customer Service Agreements into internal Sales Orders and following ERP sales process Assist Channel Sales Team in contact and opportunity creation/management in CRM, including reporting for Sales Leadership Provide troubleshooting assistance to Channel Sales Managers, Sales Partners and Customers in regards to Sales Order statuses and relevant problems Act as liaison between Sales and Ops/Provisioning Update and monitor performance indicators including sales and sales order metrics Project Manage complex sales quotes and order creation/processing Keep record of sales trends Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers requests to ensure excellent customer service and customer experience Suggest sales process improvements
Qualifications:
Proven work experience as a Sales Support Specialist or Sales Support Associate Hands on experience with ERP and CRM systems Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills BS degree in Marketing or associates degree in relevant field a plus (not a requirement) Who We Are:
Bigleaf Networks improves Cloud connectivity and Internet performanceWe are a team of telecom and network software professionals who built our Cloud-first SD-WAN service based on the natural architecture of leavesWe provide a better Internet experience with simple implementation, friendly support, and powerful technology.Bigleaf exists because of leaders and dreamers who believed there was a better solution to a technological need in businessAs we continue to grow, we keep this leadership mentality in mind, and we encourage each other to constantly be improving by developing grit, servant leadership, diversity, and innovation. Our Core Values:
Whether working with a customer or interacting with one another around the office, Bigleafs core values are heartfelt service, positive attitude, transparency, and focus. At our core, we are here at Bigleaf to develop technology that will help people, and these values help us maintain that intention. Highlight of our
Benefits:
Medical (We pay 50% for all levels of coverage) Dental & Vision (We pay 75% for all levels of coverage) Life insurance, long term disability 401k with dollar for dollar safe harbor match Stock options plan Generous parental leave (6 weeks) 4 weeks of PTO +1 week of Wellness Time per year 12 Company Holidays Wellness Reimbursement Technology/Remote Work Stipend Monthly credit for GrubHub 2x per year full company offsite events!This is a very exciting period of growth for our teamWe appreciate you taking the time to carefully read through this adOur vision is to bring peace into the lives of our customers through advanced technology and excellent serviceIf you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above and why youre interestedBenefits include medical, dental, vision, life insurance, long term disability, 401k with match and a stock options plan.We're building a team in addition to a product, and we value and seek inclusion and diversity in that teamWe are an equal opportunity employerWe encourage diversity and feel it makes our teams stronger, so we encourage you to apply even if you don't meet the exact qualifications for this role. Recommended Skills Analytical Coaching And Mentoring Communication Customer Experience Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3n5lz6pmb67jhx5808', 'ExternalApply-j3n5lz6pmb67jhx5808'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
As the Sales Support Specialist you will provide support to our Channel Sales Managers and Sales leadership, as well as responding to customer, partner, and prospect queries.Our ideal candidate is an experienced professional with knowledge of sales and customer service best practicesYou should also be able to interpret sales metrics and be goal-orientedYou need to be focused on the details and little things needed to make a sales team thriveWe expect you to perform well in a team environment and have exceptional people skills.Ultimately, you should be able to contribute to creating and maintaining good customer and sales partner relationships and ensuring smooth sales team operations.Come join us at Bigleaf to help businesses connect to their customers, people like us, people like you!
Responsibilities:
Manage the Sales Order process, converting Customer Service Agreements into internal Sales Orders and following ERP sales process Assist Channel Sales Team in contact and opportunity creation/management in CRM, including reporting for Sales Leadership Provide troubleshooting assistance to Channel Sales Managers, Sales Partners and Customers in regards to Sales Order statuses and relevant problems Act as liaison between Sales and Ops/Provisioning Update and monitor performance indicators including sales and sales order metrics Project Manage complex sales quotes and order creation/processing Keep record of sales trends Stay up-to-date with new product and feature launches and ensure sales team is on board Review pending orders and specific customers requests to ensure excellent customer service and customer experience Suggest sales process improvements
Qualifications:
Proven work experience as a Sales Support Specialist or Sales Support Associate Hands on experience with ERP and CRM systems Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills BS degree in Marketing or associates degree in relevant field a plus (not a requirement) Who We Are:
Bigleaf Networks improves Cloud connectivity and Internet performanceWe are a team of telecom and network software professionals who built our Cloud-first SD-WAN service based on the natural architecture of leavesWe provide a better Internet experience with simple implementation, friendly support, and powerful technology.Bigleaf exists because of leaders and dreamers who believed there was a better solution to a technological need in businessAs we continue to grow, we keep this leadership mentality in mind, and we encourage each other to constantly be improving by developing grit, servant leadership, diversity, and innovation. Our Core Values:
Whether working with a customer or interacting with one another around the office, Bigleafs core values are heartfelt service, positive attitude, transparency, and focus. At our core, we are here at Bigleaf to develop technology that will help people, and these values help us maintain that intention. Highlight of our
Benefits:
Medical (We pay 50% for all levels of coverage) Dental & Vision (We pay 75% for all levels of coverage) Life insurance, long term disability 401k with dollar for dollar safe harbor match Stock options plan Generous parental leave (6 weeks) 4 weeks of PTO +1 week of Wellness Time per year 12 Company Holidays Wellness Reimbursement Technology/Remote Work Stipend Monthly credit for GrubHub 2x per year full company offsite events!This is a very exciting period of growth for our teamWe appreciate you taking the time to carefully read through this adOur vision is to bring peace into the lives of our customers through advanced technology and excellent serviceIf you would like to join us in this role, please send along a resume and cover letter of how you meet the qualifications above and why youre interestedBenefits include medical, dental, vision, life insurance, long term disability, 401k with match and a stock options plan.We're building a team in addition to a product, and we value and seek inclusion and diversity in that teamWe are an equal opportunity employerWe encourage diversity and feel it makes our teams stronger, so we encourage you to apply even if you don't meet the exact qualifications for this role. Recommended Skills Analytical Coaching And Mentoring Communication Customer Experience Customer Relationship Management Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3n5lz6pmb67jhx5808', 'ExternalApply-j3n5lz6pmb67jhx5808'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
