Nike
TECHNICAL PRODUCT MANAGER, SENIOR Nike Technology designs, creates and implements the methods and tools needed to make the world's largest sports brand run faster, smarter and more securely.
Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape.
From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications.
Simply put, without Nike Technology, there are no Nike products.
As Nike accelerates and operationalizes its One Technology Roadmap; it has become apparent there is a need for a team and structure that will be responsible for building high-quality enterprise products and platforms at scale.
Technology Product Management will play an integral part of the Global Technology team as we move into a technology-led strategy for Nike.
Within Enterprise Service Management (ESM) organization, our focus is delivering solutions that enable our business and technology partners to provide and manage their services to their customers.
We provide these solutions using the ServiceNow SaaS technology.
Product areas that are currently provided by ESM include:
Audit, Risk, Policy & Compliance Service DeliveryCorporate Governance Service DeliveryEnterprise Onboarding & TransitionsEnterprise Service DeliveryEnterprise Service IT Asset ManagementEnterprise Services Core Data & CMDBEnterprise Services Core Functionality & Platform HealthEnterprise Services User ExperienceEnterprise Services Integrations & AutomationEnterprise Services Performance ManagementEnterprise Services Platform Experience & User InteractionsHR Service DeliveryIT Business ManagementIT Service DeliveryProcurement & Finance Service Delivery WHO ARE WE LOOKING FOR This Technical Product Manager position will be responsible for the Performance Management product area.
This product area includes:
Reporting & DashboardsPerformance AnalyticsService Level ManagementAssessments & SurveysVendor Performance Management As a Technical Product Manager, you will focus on driving excellence in product and platform strategy and execution.
You will work in close collaboration with various teams within Global Technology (e.
g.
, Digital Technology Program Office, Engineering leaders) and key Functional Teams across the business (e.
g.
, Global Operations Team, Marketplace).
TPMs will require experience designing creative, quality technical products and enabling business capabilities and objectives through technology WHAT ARE THE RESPONSIBILITIES OF A SENIOR TECHNICAL PRODUCT MANAGER?Regardless of your specific products and areas of expertise, these responsibilities apply to all Senior Technical Product Managers at Nike:
Responsible for activities for a specific product or group of products from product definition and planning through production, release, and end of life.
Serves as the central resource for design, development, testing, implementation and transition management as the product(s) move to production.
Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades and maintenance of the product or product line.
OverallRequires in-depth knowledge and experienceUses best practices and knowledge of internal or external business issues to improve products or servicesSolves complex problems; takes a new perspective using existing solutionsWorks independently, receives minimal guidanceActs as a resource for colleagues with less experience; may direct the work of other staff members Business ExpertiseApplies best practices and knowledge of internal/external business challenges to improve products, processes or servicesHas developed conceptual and practical expertise in own discipline Delivering SolutionsAnticipates customer needs; assesses requirements and identifies new solutionsInterprets customer needs, assesses requirements and identifies solutions to non-standard requests Impact Explains difficult issues and works to build consensusMakes decisions within guidelines and policiesImpacts a range of standard and non-standard customer, operational, process, project or service activities Resource Management Is accountable for small projects or programs with manageable risks and resource requirementsMonitors and controls costs of own work and may manage costs for small projects or programs Brand Protection/PromoPerforms work in support of brand plans; demonstrates link between daily work and company mission; participates in initiatives, programs or products with moderate visibilityEnsures actions protect company image and limits risksDecisions and actions impacting company image require management oversight and are constrained by policies Within ESM, we expect the following
Responsibilities:
STAKEHOLDER MANAGEMENT Understand your stakeholder's business and priorities while fostering collaborative engagement, sharing relevant information, and ensuring that their feedback is welcome and acted uponAdvocate for our products and their value to our stakeholdersMap business needs to our products to identify opportunities and gapsDrive and monitor stakeholder adoption and satisfactionConduct quarterly business reviews with stakeholdersUnderstand ServiceNow product roadmaps in order to provide information to stakeholders and inform their requirementsCreate and maintain a stakeholder roadmap for the next 1-4 quartersManage the story backlog and agile development process for your stakeholder requirementsWork to ensure that the necessary documentation and training are provided to stakeholdersAddress stakeholder issues, including removing roadblocks and triaging defects PRODUCT OWNER Drive product alignment to industry best practices as well as overall simplification and automationEnsure that the product meets business needs and provides effective and efficient operationsEnsure that we have a complete, cohesive, scalable and supportable solutionDefine and establish appropriate policies, standards & guidelinesCreate and maintain a product roadmap for the next 1-4 quartersCreate and maintain training materials and delivery methodsCreate a maintain a prioritized backlog of ESM-driven stories to support the productIdentify and pursue opportunities for continuous improvement with a focus on maturing the solutioning, improving efficiency and effectiveness as well as automationAct as the knowledge article owner for all documentation to support the productReview and provide feedback on proposed enhancements and solutionsReview and provide feedback on defect solutions WHAT YOU BRING You should be skilled in product management, analytics, a structured and data-driven thinker, and excellent interpersonal skills.
Experience designing creative, quality technical products and enabling business capabilities and objectives through technology will be critical.
You should be comfortable conducting user research, usability testing, A/B testing, rapid prototyping, and analytics.
Additionally, you should be a skilled communicator with experience forming alliances and bringing together multiple stakeholders to execute on a common mission.
We're looking for someone with at least 5
years of experience in product management and clearly demonstrated these skills:
Bachelor's Degree or a combination of relevant education, experience, and trainingExperience as a Technical Product Manager responsible for implementing Enterprise Service Management solutions on ServiceNowUnderstanding and experience of the Agile principles and methodologies (such as Scrum, Kanban, LEAN) and how they're applied in workplace culture; related certifications are a plusKnowledge and experience of Service Management/Service Delivery principles, methodologies and tools; related certifications are a plusStrong Analytical and Data Visualization SkillsGreat business acumen and communication skillsExcellent analysis and problem-solving skillsStrong meeting and work session facilitation skillsStrong project planning and organizational skillsExperience working with cross-functional teams in a dynamic environmentValidated ability to adapt to new technologies and tools, changing needs, processes, and ambiguityStrong understanding of Design Thinking Concepts and Design LeadershipStrong understanding of Value-Driven FrameworksAbout the Company:
Nike.
Estimated Salary: $20 to $28 per hour based on qualifications.
Global Technology teams aggressively innovate the solutions needed to help employees navigate Nike's rapidly evolving landscape.
From infrastructure to security and supply chain operations, Technology specialists drive growth through top-flight hardware, software and enterprise applications.
Simply put, without Nike Technology, there are no Nike products.
As Nike accelerates and operationalizes its One Technology Roadmap; it has become apparent there is a need for a team and structure that will be responsible for building high-quality enterprise products and platforms at scale.
Technology Product Management will play an integral part of the Global Technology team as we move into a technology-led strategy for Nike.
Within Enterprise Service Management (ESM) organization, our focus is delivering solutions that enable our business and technology partners to provide and manage their services to their customers.
We provide these solutions using the ServiceNow SaaS technology.
Product areas that are currently provided by ESM include:
Audit, Risk, Policy & Compliance Service DeliveryCorporate Governance Service DeliveryEnterprise Onboarding & TransitionsEnterprise Service DeliveryEnterprise Service IT Asset ManagementEnterprise Services Core Data & CMDBEnterprise Services Core Functionality & Platform HealthEnterprise Services User ExperienceEnterprise Services Integrations & AutomationEnterprise Services Performance ManagementEnterprise Services Platform Experience & User InteractionsHR Service DeliveryIT Business ManagementIT Service DeliveryProcurement & Finance Service Delivery WHO ARE WE LOOKING FOR This Technical Product Manager position will be responsible for the Performance Management product area.
This product area includes:
Reporting & DashboardsPerformance AnalyticsService Level ManagementAssessments & SurveysVendor Performance Management As a Technical Product Manager, you will focus on driving excellence in product and platform strategy and execution.
You will work in close collaboration with various teams within Global Technology (e.
g.
, Digital Technology Program Office, Engineering leaders) and key Functional Teams across the business (e.
g.
, Global Operations Team, Marketplace).
TPMs will require experience designing creative, quality technical products and enabling business capabilities and objectives through technology WHAT ARE THE RESPONSIBILITIES OF A SENIOR TECHNICAL PRODUCT MANAGER?Regardless of your specific products and areas of expertise, these responsibilities apply to all Senior Technical Product Managers at Nike:
Responsible for activities for a specific product or group of products from product definition and planning through production, release, and end of life.
Serves as the central resource for design, development, testing, implementation and transition management as the product(s) move to production.
Involvement lasts throughout all stages of a product's lifecycle including modifications, upgrades and maintenance of the product or product line.
OverallRequires in-depth knowledge and experienceUses best practices and knowledge of internal or external business issues to improve products or servicesSolves complex problems; takes a new perspective using existing solutionsWorks independently, receives minimal guidanceActs as a resource for colleagues with less experience; may direct the work of other staff members Business ExpertiseApplies best practices and knowledge of internal/external business challenges to improve products, processes or servicesHas developed conceptual and practical expertise in own discipline Delivering SolutionsAnticipates customer needs; assesses requirements and identifies new solutionsInterprets customer needs, assesses requirements and identifies solutions to non-standard requests Impact Explains difficult issues and works to build consensusMakes decisions within guidelines and policiesImpacts a range of standard and non-standard customer, operational, process, project or service activities Resource Management Is accountable for small projects or programs with manageable risks and resource requirementsMonitors and controls costs of own work and may manage costs for small projects or programs Brand Protection/PromoPerforms work in support of brand plans; demonstrates link between daily work and company mission; participates in initiatives, programs or products with moderate visibilityEnsures actions protect company image and limits risksDecisions and actions impacting company image require management oversight and are constrained by policies Within ESM, we expect the following
Responsibilities:
STAKEHOLDER MANAGEMENT Understand your stakeholder's business and priorities while fostering collaborative engagement, sharing relevant information, and ensuring that their feedback is welcome and acted uponAdvocate for our products and their value to our stakeholdersMap business needs to our products to identify opportunities and gapsDrive and monitor stakeholder adoption and satisfactionConduct quarterly business reviews with stakeholdersUnderstand ServiceNow product roadmaps in order to provide information to stakeholders and inform their requirementsCreate and maintain a stakeholder roadmap for the next 1-4 quartersManage the story backlog and agile development process for your stakeholder requirementsWork to ensure that the necessary documentation and training are provided to stakeholdersAddress stakeholder issues, including removing roadblocks and triaging defects PRODUCT OWNER Drive product alignment to industry best practices as well as overall simplification and automationEnsure that the product meets business needs and provides effective and efficient operationsEnsure that we have a complete, cohesive, scalable and supportable solutionDefine and establish appropriate policies, standards & guidelinesCreate and maintain a product roadmap for the next 1-4 quartersCreate and maintain training materials and delivery methodsCreate a maintain a prioritized backlog of ESM-driven stories to support the productIdentify and pursue opportunities for continuous improvement with a focus on maturing the solutioning, improving efficiency and effectiveness as well as automationAct as the knowledge article owner for all documentation to support the productReview and provide feedback on proposed enhancements and solutionsReview and provide feedback on defect solutions WHAT YOU BRING You should be skilled in product management, analytics, a structured and data-driven thinker, and excellent interpersonal skills.
Experience designing creative, quality technical products and enabling business capabilities and objectives through technology will be critical.
You should be comfortable conducting user research, usability testing, A/B testing, rapid prototyping, and analytics.
Additionally, you should be a skilled communicator with experience forming alliances and bringing together multiple stakeholders to execute on a common mission.
We're looking for someone with at least 5
years of experience in product management and clearly demonstrated these skills:
Bachelor's Degree or a combination of relevant education, experience, and trainingExperience as a Technical Product Manager responsible for implementing Enterprise Service Management solutions on ServiceNowUnderstanding and experience of the Agile principles and methodologies (such as Scrum, Kanban, LEAN) and how they're applied in workplace culture; related certifications are a plusKnowledge and experience of Service Management/Service Delivery principles, methodologies and tools; related certifications are a plusStrong Analytical and Data Visualization SkillsGreat business acumen and communication skillsExcellent analysis and problem-solving skillsStrong meeting and work session facilitation skillsStrong project planning and organizational skillsExperience working with cross-functional teams in a dynamic environmentValidated ability to adapt to new technologies and tools, changing needs, processes, and ambiguityStrong understanding of Design Thinking Concepts and Design LeadershipStrong understanding of Value-Driven FrameworksAbout the Company:
Nike.
Estimated Salary: $20 to $28 per hour based on qualifications.
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