Client Services and Implementation Specialist

Company Name:
Exterro
Position Type:
Full-time
As a client success specialist, you will help to manage software implementation projects for customer accounts from inception to completion and act as a liaison between the company and the client to ensure that all targets and requirements are met and projects are successfully completed.
You will be implementing and training end-users and be expected to manage multiple, complex projects for Exterro's Fortune 500 and law firm clients along with creating and updating implementation materials.
Roles and responsibilities:
Work with customers and their resources to successfully implement end-to-end discovery workflow management solutions.
Provide customers with guidance and support in the areas of document Retention and Preservation, and insight into the most effective utilization of Exterro Fusion technology.
Provide updated and ongoing communication with customers and internally through: updating and delivering implementation project plans, writing customer reports to communicate customer meeting goals and outcomes, and maintenance of data associated with customer status.
Assist sales and business development staff in pre-sales activities such as defining solutions, crafting proposals and presenting solutions to customers.
Providing web-based and on-site training for law firm and corporate customers.
Skills and experience:
Bachelor's degree
The ability to quickly grasp how litigation support departments function and have a deep knowledge of the benefit and role technology plays in

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