Product Support Rep II

Company Name:
DAT Solutions, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a Product Support Representative II to join the Customer Support Team in Beaverton, Oregon .
Job Summary:
The Product Support Rep II, working in call center environment, provides customer service, technical support, and product training on the delivery of DAT Solutions products and services.
This is a Part Time Position
Essential Duties and Responsibilities:
Act as a consultant for DAT Solutions products
Showing customers features and benefits and how to use these services to run their business
Troubleshoot computer, software and network problems via telephone, email, and online chat
Required Skills and Experience:
Good technical skills and troubleshooting methodology
Typing, telephone, and excellent customer service skills
PC, including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner
Excellent English and Spanish reading, written and verbal communication skills
Time management, organizational, interpersonal, skills
Alert, personable, with a professional appearance
Sales and customer relations, UNIX, Microsoft .net framework desirable
Spanish-speaking a plus
High school diploma or equivalent required
1-3 years technical support experience
Previous experience in a call center environment preferred but not required
Other Requirements:
Available for shifts ranging from between 4:00 a.m. to 6:00 p.m.
Location: Beaverton, OR
Job Code: 4065
# of openings: 1
Last updated: 4/17/14 2:25 PM

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