National Account Rep I

Company Name:
National Account Rep I
Location: Beaverton, OR
Job Code: 4069
# of openings: 1
Last updated: 5/7/14 5:11 PM
DAT Solutions, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a Product Support Representative II to join the Customer Support Team in Beaverton, Oregon.
Job Summary:
The Enterprise Account Rep I, working in a customer-facing organization, acts as the single and primary point of contact for a designated base of customers providing premium service and support to Enterprise Account Customers.
Essential Duties and Responsibilities:
The Enterprise Account Rep I is responsible for managing the customer relationship with the goal of maintaining the customer and increasing base revenue, by assuring customer satisfaction on the one delivery of all DAT Solutions products and services.
Act as a consultant for DAT Solutions products
Showing customers features and benefits and how to use these services to run their business
Troubleshoot computer, software and network problems via telephone, email, and online chat
Required Skills and Experience:
An Enterprise Account Rep I delivers exceptional service by promptly answering incoming hone calls from the queue, emails from customers and by serving as backup to other areas of the Customer Support organization. Agents are responsible for building the expertise of the Customers Support Team by sharing information.
Good technical skills and troubleshooting methodology
Typing, telephone, and excellent customer service skills
PC, including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner
Time management, organizational, interpersonal, skills
Alert, personable, with a professional appearance
Sales and customer relations, UNIX, Microsoft .net framework desirable
High school diploma or equivalent required
3 years Customer Service and/or Account Management
Previous experience in a call center environment preferred but not required
Other Requirements:
Available for shifts ranging from between 4:00 a.m. to 6:00 p.m.
About DAT Solutions
DAT Solutionshas supported the transportation industry for over 30 years. Today,DAT Solutionsoperates the industry's largest freight marketplace where transportation professionals meet and transact business in the spot market. This marketplace handles 68 million freight loads and trucks per year. In addition,DAT Solutionsacts as a resource for transportation information and trends with its freight rate and analytical products.

DAT SolutionsExtended Network, the industry's largest freight marketplace

High quality industry information analytics

World-class staff devoted to developing and supporting our services and customers

The network offers 68 million freight loads and truck per year

DAT Solutionssets the industry standard for load boards, with unprecedented speed, efficiency and usability
For more information aboutDAT Solutions,
DAT Solutionsoffers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutionsis proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department.DAT Solutionswill not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
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