Global Integrated Workplace Services Employee Services Manager

Company Name:
With aggressive long-term growth targets, Nike Inc.'s success hinges on new product innovations, operational excellence and fostering a workplace that can unleash the creativity and potential of all employees. To help achieve these goals, Nike has formed a new Workplace Design and Connectivity (WDC) function, leading the transformation of the Nike workplace experience through a focus on physical space, services, and connectivity solutions. The WDC team will leverage systems, design thinking, and key partnerships across the Nike matrix and the Industry to bring Nike to the forefront of new ways of working. WDC will serve as an enterprise catalyst under the COO, helping to drive change, strengthen its global operations and accelerate progress toward Nike's strategic objectives. Given Nike's rapid growth, WDC already faces tremendous pressure to meet increased demand and improve services and infrastructure globally. There is a pressing need to challenge assumptions, innovate new solutions and elevate design excellence across the WDC organization, and the portfolio of Nike Facilities worldwide. Overview of IWS Employee Services Manager Role The IWS organization is a Center of Excellence Function in support of Geographic Delivery Models for 319 Nike Facilities worldwide with a total portfolio size of 25.2MSF. The WDC IWS Employee Services Manager is the Global Leader for Employee Services for Nike (Childcare, Reception, Mail & Packaging, Shipping & Receiving, Food Services, Sports Centers, Conference Center, Transportation, Travel, Meeting & Events and Copy Center). The Employee Services Manager will be responsible for the development of global guidelines, standards, and success metrics and reporting that will be delivered geographically. The Employee Services Manager will also be responsible for developing functional subject matter experts (SMEs) within the geographies providing consultation and deployment of global best practices for local adaptation. The Employee Services Manager will also be responsible for vendor governance ideation; delivery and management of best in class integrated service provision solutions that will help employees and leaders realize Nike's innovation and growth objectives. The WDC IWS Employee Services Manager will report to the Director of IWS and will be based in WHQ, with 10% travel, and accountable for these areas of work, as follows: - (60%) Global Service Delivery Strategies: Support the IWS Director in identifying, developing and driving innovations and efficiencies in Integrated Global Employee Services and Facility Services Delivery Models - (20%) Industry Research: Continually synthesize the latest Employee Services research and trends for insights and external benchmarking, and make recommendations on what to leverage within WDC IWS Globally - (20%) Methods, Practices & Standards: Develop implementation strategies for IWS engagement models, tools, success measurement and learning processes for Employee Services in each Geography to demonstrate local and global impact Specific Responsibilities Global Service Delivery Strategies: - Define and develop Nike Global Workplace Services Strategies for Employee Services. - Develop and drive Global standard contract & transaction tools and capabilities in partnership with Nike Global Procurement, internal partners and industry experts. - Ensure strong Global alignment, coordination and connectivity with stakeholders and internal partners - Develop a Global pipeline of service experts - Create a Global employee services network, including standards, best practices and success metrics. Industry/Trend Research - Inform and inspire the Nike WDC organization by aligning to industry practices, connecting new ideas, and customizing where appropriate to Nike's culture. - Work with outside partners to execute research, ensuring design deliverables and Nike gained insights and values are incorporated. Methods, Practices & Standards - Develop consistent Nike WDC IIWS means & methods for Employee Services delivery. These should include employee & cross function engagement, user research and service design criteria to achieve measurable targets for and balance between cost containment, service quality, project delivery and contractor/vendor performance. - Assist with the Nike-wide synthesis of qualitative and quantitative employee data to inform and influence stakeholders, future research and methods as they pertain to Employee and Facility Services. - Maintain consistent, clear and actionable employee advocacy narratives, driven and informed by data. - Commit to a user-centered process, quality, and continuous improvement 474100
We''re looking for someone who has Global Industry experience in developing and leading Employee Services delivery model solutions including: - Business Strategies - Procurement Strategies - Contracting Strategies and - Vendor Account Management Strategies - Transition Management Strategies The role will work collaboratively with WDC IWS Geography Teams and across WDC & Partner Functions such as Global Procurement and Global Finance to help drive the vision for enhancing the employee experience and productivity thru best in class delivery models. Other considerations: - BA or BS required; focus on Facilities/Business Management degree or Facilities Management certification desired. - 10+ years of experience desired in real estate, facilities management, construction management or related field, ideally in the provision of facilities for management. - Strong customer relationship management skills - High energy and enthusiasm to effectively manage the organization and service delivery function - Strong analytical and strategic problem solving capabilities - High profile communication skills and leadership skills with the ability to influence multiple business partners across all levels with differing points of view - Ability to operate independently and effectively in an ambiguous environment - Must have experience leading a large team (100+) including entry level employee based functions - Experience mentoring a team and fostering an environment of continuous learning and development - Must have experience with vendor negotiations and vendor management - Successful background working in and navigating in a corporate matrix environment - Must have strong project management skills and an ability to oversee multiple projects simultaneously - Proven track record resolving complex business issues and making sound decisions - Global experience is preferred
Category: Support Services
Last Modified Date: 4/14/2014 12:32:01 PM
Reference Number: 00158934

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