Product Support Rep I

Company Name:
TransCore
Product Support Rep I
Location: Beaverton, OR
Job Code:
# of openings: 1
Last updated: 5/29/14 2:35 PM
Description
DAT Solutions, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a Product Support Representative I to join the Customer Support Team in Beaverton, Oregon.
Job Summary:
The Product Support Rep I, working in call center environment, provides customer service, technical support, and product training on the delivery of DAT Solutions products and services.
Essential Duties and Responsibilities:
oAct as a consultant for DAT Solutions products
oShowing customers features and benefits and how to use these services to run their business
oTroubleshoot computer, software and network problems via telephone, email, and online chat
Required Skills and Experience:
oGood technical skills and troubleshooting methodology
oTyping, telephone, and excellent customer service skills
oPC, including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner
oExcellent English and Spanish reading, written and verbal communication skills
oTime management, organizational, interpersonal, skills
oAlert, personable, with a professional appearance
oSales and customer relations, UNIX, Microsoft .net framework desirable
oSpanish-speaking a plus
oHigh school diploma or equivalent required
o1-3 years technical support experience
oPrevious experience in a call center environment preferred but not required
Other Requirements:
Available for shifts ranging from between 4:00 a.m. to 6:00 p.m.
About DAT Solutions
DAT Solutionshas supported the transportation industry for over 30 years. Today,DAT Solutionsoperates the industry's largest freight marketplace where transportation professionals meet and transact business in the spot market. This marketplace handles 68 million freight loads and trucks per year. In addition,DAT Solutionsacts as a resource for transportation information and trends with its freight rate and analytical products.

DAT SolutionsExtended Network, the industry's largest freight marketplace

High quality industry information analytics

World-class staff devoted to developing and supporting our services and customers

The network offers 68 million freight loads and truck per year

DAT Solutionssets the industry standard for load boards, with unprecedented speed, efficiency and usability
For more information aboutDAT Solutions,
DAT Solutionsoffers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.
DAT Solutionsis proud to support workforce diversity and is a committed equal opportunity/affirmative action employer. We encourage women, minorities, veterans, and individuals with disabilities to apply. EEO/AA M/F/Vet/Disability
Sponsorship and relocation assistance are not offered at this time for this position.
All referrals and r sum s are managed exclusively through the Human Resources Department.DAT Solutionswill not consider unsolicited r sum s from vendors including search firms, fee-based referral services and/or recruitment agencies.
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