National Account Rep I

Company Name:
DAT Solutions, a subsidiary of Roper Industries, Inc. (NYSE: ROP) is seeking a National Account Product Support Representative 1 to join the Customer Support Team in Beaverton, Oregon.
Job Summary:
The Enterprise Account Rep I, working in a customer-facing organization, acts as the single and primary point of contact for a designated base of customers providing premium service and support to Enterprise Account Customers.
Essential Duties and Responsibilities:
The Enterprise Account Rep I is responsible for managing the customer relationship with the goal of maintaining the customer and increasing base revenue, by assuring customer satisfaction on the one delivery of all DAT Solutions products and services.
Act as a consultant for DAT Solutions products
Showing customers features and benefits and how to use these services to run their business
Troubleshoot computer, software and network problems via telephone, email, and online chat
Required Skills and Experience:
An Enterprise Account Rep I delivers exceptional service by promptly answering incoming hone calls from the queue, emails from customers and by serving as backup to other areas of the Customer Support organization. Agents are responsible for building the expertise of the Customers Support Team by sharing information.
Good technical skills and troubleshooting methodology
Ability to run reports and analyze data to proactively retain customers
Typing, telephone, and excellent customer service skills
PC, including Internet navigation skills; specifically the ability to use email and a web browser to locate, retrieve and process information in an accurate and efficient manner
Time management, organizational, interpersonal, skills
Alert, personable, with a professional appearance
Sales and customer relations, UNIX, Microsoft .net framework desirable
High school diploma or equivalent required
3 years Customer Service and/or Account Management
Previous experience in a call center environment preferred but not required
Other Requirements:
Available for shifts ranging from between 4:00 a.m. to 6:00 p.m.
Location: Beaverton, OR
Job Code: 4116
# of openings: 1
Last updated: 9/19/14 5:53 PM

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