Collector 3

Company Name:
Wells Fargo
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
You will:
Work in an environment that is professional, fun and energized with a casual dress code.
Field inbound and make outbound calls utilizing an auto-dialer system as well as work with accounts manually.
Act as a point of contact for the customer to determine the reason for the account being past due along with evaluation the customers financial situation.
Ask for payment to bring the account current or negotiate an account resolution/terms of repayment.
Have structured workdays with all your calls monitored for quality and accuracy.
Training is provided! In our 5 WEEK TRAINING PROGRAM, you will gain an understanding of company products and services, policies and procedures and computer systems.
1/5/2015 New Hire Training class 5 Weeks of training Starting January 5th, MON-FRI 8AM-5PM UPON COMPLETION OF TRAINING you must be able to work a 40 hour work week. SCHEDULES; Sunday 7AM-3:30PM and MON-THURS 11AM-8PM (FRI and SAT OFF) OR TUES-THURS 11AM-8PM, FRI 8AM-5PM and SAT 6AM-2:30PM.
The Position is located in BEAVERTON, OR.
Basic Qualifications: 3+ years experience in a direct customer contact, service, collections or sales environment.
Minimum Qualifications:
2+ Years demonstrated experience in Collections.
Proficiency using Windows based PC.
Must be available to work evening hours and 1 weekend day.
Excellent communication skills.
Ability to utilize negotiation skills.
Reliable/consistent job history
Preferred Skills:
Collections experience.
Autodialer Experience.
Knowledge of the Fair Debt Collection Practices Act.
Exposure to regulations within a financial institution and/or credit policies.
Excellent problem solving and negotiations skills.
Ability to work effectively in a high-volume, fast paced environment.
Available to work flexible shifts, including weekends.
Ability to multitask.
Understanding of State and Federal regulations governing Collections practices.
Bilingual English/Spanish a plus.
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at .
Relevant military experience is considered for veterans and transitioning service men and women
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Job Posting Title: Collector 3
Requisition Number: 5056164
Executive Org Description:
Schedule Type: Regular
Scheduled Hours: 40
State: OR
City: Beaverton
Zip Code: 97006
Job Contact Company: Wells Fargo
UniqueIdentifier: 5056164ORBEAVERTON97006

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