Business Transition Manager

Company Name:
TITLE: Business Transition Manager

PURPOSE: Enhance Brand Marketing's competency and capacity for change, maximize the speed of adoption, and minimize productivity loss in the business.

Transition strategy and planning 40%
Develop and implement Transition Management strategic plans, project plans, organization readiness and adoption planning
Become expert of functionality and process on all tools
Understand training design and development and facilitate training sessions as needed
Strategize with Communications Designer, Training/Adoption Manager, and Process Manager to ensure holistic change approach is met for each project, campaign, or implementation and transition and adoption is successful
Implementation, Rollout, Stabilization 20%
Implement transition plans, execute rollout timelines, and ensure stabilization is successful
Coordinate execution of initial and ongoing training sessions with Training/Adoption Manager
Drive process, best practices, and adoption 20%
Uphold best practices, coach, monitor, and energize the adoption of tools
Stay up-to-date on how different users utilize tools and how that changes as their processes change
Develop policies and procedures to support the achievement of project objectives, in conjunction with Process Manager
Recaps & Teardowns 10%
Facilitate, compile, and report on what worked, what did not, and future improvements (both for customers and internal team)
Liaison with Communications Designer on survey of users
Operations Management & Technology Team Support 10%
Support team and customers in a variety of ways (as needed when engaging with Business customers)


Ability to motivate others
Possess an optimistic and enthusiastic attitude towards change
Bring energy to reinvigorate use of tools
Build respect and trust through their functional expertise and engagement

Ability to deliver tangible results
Create project plans, with work back details and dates
Drive to meet dates. If obstacles arise, find tangible solutions to get project back on track
Proven ability to remain organized while managing multiple competing priorities
Determine problems and find solutions

Able to work independently and exhibit flexibility and tolerance for ambiguity
Advocates for tools and process, supports and champions current process
Strong presentation skills; with the ability to present confidently in front of stakeholders, groups, and leadership
Excellent verbal and written communication skills, including experience in large group facilitation of workshops and working sessions, and handle challenging public situations effectively
Ability to translate technical and process information to non-users
Ability to understand challenges or underlying concerns, share ideas and develop effective solutions
Ability to clearly articulate goals and objectives for projects and initiatives
Strong information seeking skills and drive to make things happen

Establishes and monitors goals closely and feels a sense of urgency to reach them on time
Acts with confidence in area of expertise and continually looks to enhance business acumen

Open to new ideas and new ways of doing things and to share/collaborate with others
Creative and innovative in finding new and better ways to solve business challenges and drive process change, while clearly articulating benefits and value of change


5+ years' broad business experience preferably in the implementation of global business change initiatives or technology system projects, including hands-on implementation experience
Bachelor's Degree in Business, Organizational Development with a focus on Organizational Behavior/Learning, Transition Management, Communications, Operations, Technology and/or related discipline.
Strong understanding of Transition/Change Management concepts, models and best practices.
Proven track record of success in driving business change within all levels of the organization
Ability to work effectively across a wide, global range of management and teams
Experience partnering with marketing and communication teams to assist with change awareness and adoption efforts
Global perspective and international experience preferred
Previous NIKE experience is strongly preferred

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