CCS Operational Risk Consultant 4 ()

Job Title:
CCS Operational Risk Consultant 4 (Job ID Number:
5088607Schedule Type:
Reg-TimeWork Hours:
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers.
We put customers at the center of all that we do.
We make every decision - and design every product and service - with our customers in mind.
It starts with you.
We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions.
We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
This role will be responsible to support CCS Collections teams in developing, implementing and maintaining risk-based operational risk programs to assure compliance with the corporate complaints policy and any associated legal or regulatory requirements.
The objective will be to identify and mitigate risks associated with processes, people, system, or external events, and may also include ensuring compliance with regulatory guidance.
Strong understanding of the businesses supported and demonstrate an elevated ability to report findings and recommendations to senior management.
It is very important that the Consultant builds and maintain strong collaborative relationships with cross functional partners in the Law Department, Compliance and Operational Risk, Risk, Line of Business Partners and Consumer Lending business units.
Maintain a high degree of knowledge of applicable laws and regulations impacting the Wells Fargo Consumer Credit Solutions organization.
- Responsible for developing, implementing and monitoring risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency.
- Manage the relationship with CCS business partners while providing Compliance and Operational Risk support.
This may include activities such as interpreting policies, consulting on procedures, and providing expertise during corrective action design and business change management.
- Works with complex business units and provides operational risk expertise and consulting for projects and initiatives with high risk.
This includes providing credible challenge to validate the state of compliance and effectiveness of controls.
- Partners with the COR test team to help design and develop testing strategies, methodologies and evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or system changes to determine impact, identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards.
- Reports findings and develops business cases to influence senior management on the need for controls to mitigate risk.
- May be required to manage project teams and provide guidance to less experienced consultants.
- Works closely with other COR Consultants including groups supporting Third Party Collections to ensure consistent handling across CCS and CLG.
- Monitor the external environment (peer bank performance, court decisions, media reports, regulator websites, etc.
) to identify emerging risks and then lead or participate in impact assessments for CCS COR Collections.
The preferred locations are posted, however, locations across the U.
in the Wells Fargo footprint will be considered.
6+ years in compliance, operational risk, IT systems security, business process mgmt, or financial services, of which at least 3 years must include direct experience in compliance or operational risk management (includes audit, legal, credit risk, market risk, or the mgmt.
of a process or business with accountability for compliance or operational risk).
- Proven track record of diverse operations, research and remediations, support, and/or risk management roles.
They will have established credibility with their partners through a balance of deep business expertise and strong relationship management.
- Proven experience in building partnerships, collaborating, and influencing at all levels and across lines of business, as well as with senior managers.
- High degree of initiative and strong ability to meet principal accountabilities with limited direction and oversight; prioritize and organize work with limited supervision while still meeting deadlines.
- Ability to read complex documents (legislation, corporate policies, supervisory agency guidance, and compliance activity reports), interpret the material, and identify how the topics apply to the CCS lines of business.
- Demonstrated ability to work effectively in a matrixed organization, develop partnerships with many business and functional areas, provide insight into the evolving risk management environment, and ability to clearly articulate potential gaps in the business group's approach to risk management.
- Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution.
- Exceptional communication, with strong influence and negotiation skills.
- Experience using discretion to manage sensitive information.
- Ability to manage conflict and provide credible challenge to the business on risk related issues.
- Background in regulatory or corporate requirements.
- Self-starter who can work both autonomously and within a team structure.
- Operations experience, including Research and Remediation, Loan Administration, or Collections experience, via direct experience, or through support of an operations (Loan Administration Support, Quality Assurance, Compliance, Operational Risk, Project Management, Social Media Analysis, etc.
- Previous compliance and operational risk management experience with consumer lending products.
- Background includes proven leadership experience.
- Strong knowledge and experience working in collections.
- Certification in a relevant risk management discipline, such as Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certification in Control Self-Assessment (CCSA), Certification in Risk Management Assurance (CRMA), etc.
- Bachelor's degree.
1150 W Washington St - Tempe, AZNC-Charlotte:
301 S Tryon St - Charlotte, NCDE-Wilmington:
505 Carr Rd - Wilmington, DEOR-Beaverton:
18700 Nw Walker Rd - Beaverton, ORIA-West Des Moines:
800 S Jordan Creek Pkwy - West Des Moines, IA

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