Application Support Engineer - Java #

Application Support Engineer - Java #26218
Contract position for 1 year
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Summary
Responsible for defining the support model the Foundation services team. As the production support engineer this person will be focused on driving best practices.
Responsibilities
Application monitoring configuration
Incident and Problem Management
Status Reporting
SOP Documentation
Will be accountable for the intake and triage of tickets submitted to the foundation production support team. Must be able to perform ticket trend analysis, detect and create problem tickets, define and report on KPIs and document known error articles.
Must have a strong knowledge of the infrastructure and digital platforms. Candidate will be working directly with the foundation engineering teams on issue investigation and root cause analysis. Must be able to diagnose and present recommended fix to teams quickly and efficiently.
Ideal candidate will have strong communication skills (written and verbal). They must be able to clearly articulate issues, impact and requests for assistance.
As the team lead this person must be proactive in addressing critical risks and making suggestions for process improvements. They will be accountable for team performance with respect to SLA compliance and operational readiness.
Qualifications
Previous experience as team lead for production support / technical operations
Java/Java Script development experience of at least 2-3 years
Spring framework (theory or hands-on exp.)
JPA or any middleware
JBOSS servers
Apache web servers
REST services
Oracle/PL-SQL
Cache framework
JVM configurations (Including GC strategies)
Requires a Bachelors Degree and a minimum of 2 years of relevant work experience.
VanderHouwen & Associates, Inc.
For over two decades, VanderHouwen & Associates, Inc. (VHA), a Women Owned and nationally certified WBENC organization, has been a premier staffing provider of IT, Engineering, and Accounting professionals in the Pacific Northwest. While it might seem unusual for a rapid-deploy, results-driven business like ours to take that responsibility personally, we do. Our President's work ethic not only serves as the foundation of our company, but drives the commitment to individual attention which infuses our culture. Our dedication is to the satisfaction and success of our clients and consultants. We're committed to providing outstanding service to a uniquely demanding industry in a straightforward, ethical, highly personal, and always-responsive manner.
6342 SW Macadam Ave. o Portland, Oregon 97239
P 503.299.6811 TF 888.299.6811 F 503.224.6181 http:
//www.vanderhouwen.com

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