Implementation Project Manager

Company Name:
Exterro
Position Type:
Full-time
As an Implementation Project Manager/Client Success Implementation Specialist, you will lead software implementation related projects for customer accounts from inception to completion and act as a liaison between the company and the client to ensure that all targets and requirements are met, and projects are successfully completed.
You serve as a product expert providing best practices guidance, and will operate fluently within the business of eDiscovery and Information Governance as it relates to products, services and related markets.
You will be implementing and training end-users and be expected to manage multiple, complex projects for Exterro's Fortune 500 and law firm clients along with creating and updating implementation materials.
Role and responsibilities:
Primary point of contact with the customer on all projects
Provide PMBOK and Agile based project management leadership for all assigned projects
Work with customers and their resources to successfully implement the companies end-to-end software solutions.
Establish strong client relationships and identify business opportunities for sales and services.
Provide customers with guidance and support in the areas of the eDiscovery process, EDRM, document retention, preservation, and insight into the most effective utilization of Exterro technologies.
Work with technical resources to ensure proper setup and delivery of data migrations and integrations.
Provide updated and ongoing communication with all internal/external stakeholders

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