Software Developer Product Support Engineer #

Software Developer Product Support Engineer #26580
Contract to hire position
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Summary
This position provides exceptional technical support at a deeper level to Developers, System Administrators, Business Unit Managers, and Organization Stakeholders for the client base. This position will be based in Beaverton, OR. To succeed in this role, you must use active listening skill and empathy for the customer as you research and resolve problems. Communication is at Developer to Developer and Systems Administrator to Systems Administrator levels and your software development and troubleshooting skills reassure customers struggling with problems. Independent judgment and excellent communication skills are required to manage expectations concerning outcomes that will create a favorable impression of the company and its products.
Responsibilities
Client support of Applications through Remote Web Session utilities, Phone Calls, and Email communications.
Assist with researching, analyzing, and resolving client reported issues outside of Click Applications as needed.
Identifying product areas causing the most support burden and work with the engineering and development teams to fix issues
Consulting with clients on proper hardware and software configurations as experts for the the Professional Services team
Remotely assist client's hardware and software setup, configuration, and administration of Click Applications
Continually improving internal support processes through development of new tools and processes
Provide occasional 24/7 on-call support coverage
Qualifications
Four year technical degree in EE, CS, or IS
1-3 years of experience working in a customer or internal software support position
Strong written and verbal communication skills
Strong understanding of Microsoft Security Principals architecture
Experience working with Internet Services, Routing, and Devices a plus
Design/develop/test and troubleshooting in a technical support role with direct customer interface experience for n-tier, enterprise class web applications, preferably involving the
Microsoft Windows Server 2008/2012
Microsoft SQL Server 2008/2012/2014
Microsoft .NET
JavaScript
VanderHouwen & Associates, Inc.
For over two decades, VanderHouwen & Associates, Inc. (VHA), a Women Owned and nationally certified WBENC organization, has been a premier staffing provider of IT, Engineering, and Accounting professionals in the Pacific Northwest. While it might seem unusual for a rapid-deploy, results-driven business like ours to take that responsibility personally, we do. Our President's work ethic not only serves as the foundation of our company, but drives the commitment to individual attention which infuses our culture. Our dedication is to the satisfaction and success of our clients and consultants. We're committed to providing outstanding service to a uniquely demanding industry in a straightforward, ethical, highly personal, and always-responsive manner.
6342 SW Macadam Ave. o Portland, Oregon 97239
P 503.299.6811 TF 888.299.6811 F 503.224.6181 http:
//www.vanderhouwen.com

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