Client Success Support Engineer

Company Name:
Exterro
Position Type:
Full-time
The Exterro Client Success Support Engineer is a client facing role supporting both internal and external customers in a fast paced client focused environment. This role will respond to the challenging needs of our Fortune 1000 and Am Law 200 customers. An Exterro Support Engineer is a Fusion expert and establishes relationships internally to ensure the highest level of service and quality of our client configured product releases and client support program. The Support Engineer reports directly to the Director of Client Success and works cross functionally with our engineering, implementation, and support teams playing a key role in the excellence and quality of our organization's service delivery.
Client Success Roles and Responsibilities
Actively provide project specific feedback to the project implementation team and ensure quality of all customer configured product releases.
Work with customer resources to successfully support and triage Fusion support tickets.
Confidently provide responsive and exceptional customer service to new and existing customers.
Provide web-based support for our Fusion customers.
Assist and guide client support requests to conclusion.
Capture client feedback and participate in product issue resolutions and product enhancement efforts.
Provide ongoing communication with Exterro Implementation leads and assist projects as necessary.
Skills and Experience
Bachelor's Degree and a High

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