Reporting to the Head of Sales Operations, Inside Sales ensures the customer is satisfied with company products, services and support, and works closely with Account Managers to oversee day-to-day relationship with client. This may include ensuring schedules and budgets are met according to contractual agreements. This role will also work with current clients, and pre-qualified potential new clients, to discuss future needs and new opportunities. Inside Sales consults with other team members (product management/marketing/support/training, etc.) to ensure mutual objectives are met.
Primary responsibilities for this position include the following:
- Act as the liaison between customers, account managers and order management.
- Review and record customer information.
- Prepare accurate and timely quotes and bids.
- Track and report the award of contracts in the system.
- Review terms and conditions of contracts.
- Build relationships with existing customer base through targeted outreach and promotions
- Provide customer, installer, and distributor feedback to the organization and peer departments as needed.
- Maintain a thorough understanding of Company's product offerings and services; including product functionality, and importance of products to customers and sales personnel.
- Other duties as assigned.
Working hours: M-F 8am-5pm
The successful candidate will possess the following combination of experience, knowledge, and skills:
--Bachelor's Degree in Marketing, Business Administration, Finance or a related discipline. Consideration will be given to candidates without a degree who can demonstrate equivalent knowledge gained from additional professional experience.
--A minimum of 3-5 years related work experience in a customer support role.
--Excellent interpersonal skills, a collaborative style and the ability to communicate effectively at all levels.
--Use and knowledge of SAP is a MUST!
--Must be able to work independently as well as thrive in a fast-paced, dynamic, team environment.
--The successful candidate should demonstrate prior ability to obtain business results by working collaboratively in a multi-cultural, multi-site organization.
--Ability to work with customers to ensure documents are completed properly.
--Must possess excellent interpersonal and communication skills (written and verbal).
--Experience interacting with customers and ability to request information in a professional manner. This position may experience high volume and require the ability to respond to multiple, and competing request during the workday.
--Experience in MS Office applications (MS Word, Excel, PowerPoint) and ability to synthesize data required.
--Must be able to work independently, as well as thrive in a fast-paced, interrupt-driven, team environment.
--Desire to bring best practices to the team, share your knowledge and expertise and enable your team members' mutual success as the organization continues to grow.
--Organization skills, detailed and process orientation.
--Attendance is a mandatory function of this position.
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Salary: plus commission