Customer Support Analyst

Customer Support Analyst, Beaverton, OR
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Kelly Services is currently seeking multiple Customer Support Analysts?for one of our premiere clients in Beaverton, OR. Possible temporary-hire opportunity!?
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Job Summary:
Overview: As an analyst, you will be responsible for enhancing each customer?s relationship with the company. This objective will be primarily accomplished by providing assistance for customers with questions or issues regarding products or services and their application in the customer?s business operating environment. Support is provided in adherence to company guidelines, and will be performed through various channels (telephone, email, chat, etc.). ?
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Responsibilities:
Provides an extraordinary customer experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.) in a support-center environment adhering to scheduled shifts, procedures, metrics, and departmental goals.?
Identifies the root cause of the client?s software or system issues and uses system analysis and testing techniques to solve low to moderately complex application or system issues.?
Assists customers in gaining the most value from their products and services.?
Identifies additional opportunities for solutions to benefit the customer's business needs.?
Documents each customer contact using our contact tracking systems in a clear, concise, and understandable format. Escalate unresolved customer issues with all pertinent information included, to appropriate resources.?
Works collaboratively and effectively within a team of peers. Maintains a positive, constructive attitude in the workplace. This includes presenting challenges in a positive light, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.?
Stays current on technical and business knowledge in all assigned applications, as well as support processes and procedures.?
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Qualifications:
- At least 1-2 years of solid customer service experience
- Call center or help desk experience a plus!
- Excellent communication and computer skills
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Pay Rate: $15.58/Hr
Hours: Flexible to start at 6AM, 7AM or 8AM for an 8-hour shift- Monday through Friday
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IMPORTANT INFORMATION: This position is being recruited for by a remote office, not your local Kelly branch. To be considered for this position, you must submit your resume online. If you have questions regarding this position, you may contact the recruiter at?luisa.ruthner@kellyservices.com.
Why Kelly??At Kelly Services?, we work with the best. Our clients include 97 of the Fortune 100? companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
About
Kelly Services?
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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