Social Media Spc/Womens Expert

Social Media Specialist/Women?s Expert roles immediately available for a 1 year temporary position (Possibility to go permanent but no guarantees) on-site at Beaverton, OR Footwear & Apparel Company.
Since 1946, Kelly Services? has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer several opportunities to work as Social Media Specialist on-site at Beaverton, OR Footwear & Apparel Company.
Social Media Specialist ? Women?s Expert
As a Women?s Expert, you will provide a premium consumer service support experience by monitoring and responding to inbound service related messages in this company?s Women community via live chat, phone, and email. Categories and functions supported include Women?s Training, Women?s Sportswear, Women?s Running apparel, and others. You'll maintain the category voice and adhere to established department policy and procedures while working to create win-win resolutions for this company and its consumers utilizing your own passion with fitness to relate to the consumer experience.?You'll proactively search the web and resources identifying opportunities to assist our consumers to ensure a positive experience.?You?ll work with the management, brand, and product teams to provide insights gained from our conversations with the consumer, offering feedback related to key contact drivers, hot topics, products, athletes, website information, issues and trends. Seeking ways to improve efficiency and create a seamless experience for consumers engaged with the Brand while working with new systems and tools will be a part of your daily work. Effective written and verbal communication skills will be essential when servicing the consumer. Your primary area of focus will be the Women?s Training, Sportswear, and Running apparel products, but you?ll also maintain an up-to-date understanding of the entire product line, marketing initiatives, software services, web properties and events. In addition, you'll utilize systems and other support tools to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities.
Requirements for the position include:
College degree (B.A. or B.S.), preferably in communications or marketing. Educational requirement may be substituted with equivalent industry-related business experience
Experience and superior knowledge in customer service and retail experience
1 year experience in a marketing research or customer contact position (i.e. customer service, retail or sales)
Athletic experience at the collegiate level or higher preferred
Expert industry and product knowledge
Engaged and connected in the category community
Excellent written and verbal communication skills with specific experience interacting with bloggers and other social media influencers
Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
Ability to read, speak and understand English
Strong understanding of communication styles and ability to relate to the consumer
Demonstrated initiative and ability to work independently and/or in a diverse team environment
Strong organizational skills and ability to prioritize a varied workload
Demonstrated strong problem-solving skills, analytical skills and attention to detail
Strong team and customer service orientation
Online research skills with the ability to follow and track data relevant to the brand and consumer
Experience gathering information from various resources (i.e., computer, catalogs, customer files and correspondence)
Ability to sit at a desk for long periods of time
Ability to manipulate computer tools, communication devices and catalog pages
Ability to work weekends/holidays with flexible hours
As a Kelly Services employee, you will also receive great benefits, including:
????????????? Performance incentives with our exclusive Kudos! program
????????????? Optional health benefits, including medical, dental, vision, and prescription drug coverage, short-term disability, and group life insurance
????????????? Competitive weekly pay with direct deposit or payroll card
Please note that this position is not recruited for by the local office.?
If you are interested in this opportunity, please email resume to Britt- my email address is
Kelly Services is a Fortune 500? company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.
Why Kelly??At Kelly Services?, we work with the best. Our clients include 97 of the Fortune 100? companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Kelly Services?
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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