Supervisor, Billing Systems

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. This job is being posted for Portland, OR candidates. Candidates will also be considered in the following locations: Denver, CO; St. Paul, MN; Livermore, CA; Everett or Fife, WA. Summary: Responsible for leading the West Division IS Macro virtual team that manages the daily operations of the CSG Billing System. The team is responsible for creating and implementing automated processes, tools and macros in the CSG billing system and is part of the West Division IS Macro team. Supervisor manages the workload and supports the team, as needed, ensuring consistent customer service adherence to national and division standards to prevent adverse impacts to customers and revenue. Maintains support of business objectives. Responsible for staff coaching, training and development planning. Leads the group with new product launches and larger scale project implementations. Assists in the development, testing, implementation, and support of new functionality/processes/tools/technologies and Billing System software releases. Designs, develops, maintains, and utilizes external databases for requests that cannot be accomplished through the billing system. Assists with short and long range planning, including the development of employees. Builds strong relationships with staff and cross-functional partners. Primary Responsibilities: - Requires knowledge of Database Technologies (Oracle/SQL Server), familiarity with varies programming languages (C#, VB) and working within the Integrated Development Environment of Visual Studio (SSIS, SSRS, asp.net, etc.) - Applies extensive knowledge of billing systems database to ensure CSG application software upgrade/support and efficiency through automation within the billing system. - Lead a virtual team and maintain support of business objectives - Assists and supports short term plans - Helps with development and implementation of processes - Facilitates projects of all sizes using basic project management techniques - Manages the staff to ensure consistent customer service and goals are met - Resource allocations for all work tasks - Hiring decisions, bi-annual performance ratings - Assess and recommend promotion opportunities - Coaching and development of staff including documentation of sessions - Resolution of grievances or complaints - Ensures staff complies with company/department policy and procedures - Responsible to ensure root cause and documentation is created for business impacting errors - Encourages employees to improve productivity - Motivates staff - Holds staff to high quality with the execution of work - Resolves conflict between parties, if they arise - Weekly 1:1 sessions with direct reports - Holds weekly staff meetings - Supports on-call rotation with other IS Supervisors and Lead Analysts - Manages absence requests within company guidelines - Monitor and coach using measurements and metrics - Effectively communicates Core Responsibilities - Applies extensive knowledge of billing systems database to ensure Amdocs application software upgrade/support and billing statement requiremen

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