Operations

Position Purpose: Associates in store Operations positions ensure the store is stocked and ready for business every day, as well as provide merchandise loading assistance to our customers. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. Operations position types may include Bay Integrity Associates, Freight Team Associates, Lot Associates, RTV, and Receiving Associates. Major Tasks, Responsibilities & Key Accountabilities: Examines and inspects stock items for wear or defects, reporting any damage to supervisors Follows all loss prevention policies and procedures Marks stock items using identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor Builds end caps and promotions Provides fast, friendly service Approach customers to determine if they need help loading product into vehicles Loads customer products into vehicles Unloading merchandise using designated equipment Understanding carrier unload processes for efficient freight management Identifying and reading vendor packing slips, carrier shipping documents, UPC labels and other receiving documents and comparing to purchase orders to ensure accuracy Nature and Scope: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials Environmental Job Requirements: Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors Travel: Typically requires overnight travel less than 10% of the time
Must be eighteen years of age or older Must be legally permitted to work in the United States Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED Physical Requirements: Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds) Additional Qualifications: Physical Job Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - Requires the ability to move around the store and maneuver merchandise when necessary Responding to public address system announcements - Requires listening for customer service calls, personal pages and general information announcements Walking and Standing - Requires moving around the store to assist Customers Identifying and reading reports, tickets and UPC labels - Requires recognizing, identifying and using merchandise and necessary reports
Knowledge, Skills, Abilities and Competencies: Attention to Detail: Concentrates for an extended period of time; catches errors before completing assignments; maintains high quality standards for his/her work Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied Gets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles
Location ID: 4018 b3aadce884d34ec6b2a0126eea82506a

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