Service Account Engineer II - Beaverton, OR

Service Account Engineer II - Beaverton, OR Locations:Beaverton, Oregon Job Family: Customer Services Apply Job Description Division: Building Technologies Business Unit: Field Operations Requisition Number: 200584 Assignment Category: Full-time regular Experience Level: Mid level Education Required Level: Associate's Degree / College Diploma Travel Required: 10% Division Description: The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate. For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm Job Description: Position Overview: Reporting to the Service Operations Manager, this position will be responsible for work associated with the Building Automation, Fire and Security businesses. Job Duties: Executes financial performance and customer satisfaction of all related scope and functions of assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to their customers. Manages accounts for all assigned service customers providing outstanding customer satisfaction and retention. Serves as the main contact for all service product lines including: Service Agreements, Time and Material, Non-Installed Parts sales, and Service projects. Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner. For A customers may support and provide assistance to service sales people in job take-off, product application, estimating, customer demonstration and performing site surveys and audits. For B and C customers, manages the assigned accounts in their entirety. Identifies additions to existing scope, upgrades, and escalations to assigned Service Agreements and Service projects to meet customer needs and improve system efficiency. Develops account strategies and sells independently or in a team environment, depending on the account (more independently as higher in level). Leads quality assurance activities and may lead renewals of Service Agreements on assigned accounts. Develops, implements, and executes labor and material plans for Service Agreements, Time and Materials, and Service projects. Establishes a work plan and preventative maintenance schedule and project management tasking using Siemens' preventative maintenance planning system to fulfill assigned account commitments. Works with Service Coordinators to plan manpower skills and availability, documentation, workload balance and resolves schedule conflicts. Ensures project profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures. Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities. Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions. May participate on special assignments and/or assist in developing and implementing customer training aimed at improving customer knowledge. Required Knowledge, Skills, Abilities, and Education: Associates Degree or equivalent experience required Typically 2+ year

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