Cloud Infrastructure Manager

Come help build greatness, have an impact on the tactical effectiveness and strategic direction of Atmosera! If you have the skills and you're looking to be part of something relevant, something where your attitude, expertise, management skill and work ethic directly translates into having an impact on an organization, then Atmosera will fit you perfectly. Our objective is to build a historically relevant hybrid Azure solutions business and we're well on our way! Atmosera is a leading Microsoft Azure solutions provider offering a flexible hybrid approach leveraging both the Microsoft Cloud Platform System and Azure. We engineer and operate highly scalable Azure cloud environments that support business critical (they can never go down) applications. We were one of the first Microsoft Cloud Solution Providers (CSPs), we are Cloud OS Network (COSN) certified with a number of large, complex global production environments for customers on Cloud Platform System and we have a growing number of Azure Certified Hybrid (ACH) deployments leveraging private and public Azure on a global basis. Our expertise comes from our incredible employees and the experience gained from the hundreds of environments we manage across geographies, industries and solutions. Summary The Cloud Infrastructure Manager is responsible for the stability, integrity and performance of all customer production environments including storage, servers, networking, virtualization, automation systems and all associated hardware and software solutions. The Cloud Infrastructure Manager ensures that customer infrastructure implementations follow project management and service delivery best practices. This is a hands on role involving management and operation of all activities across the engineer-deploy-operate continuum. The Cloud Infrastructure Manager oversees a broad team (Infrastructure Operations Team) of system administrators, networking and storage professionals who leverage a combination of traditional infrastructure engineering practices as well as infrastructure-as-code automation to ensure consistency of operations across all client services. Additionally, the Cloud Infrastructure Manager will define support and communication processes and work with operational and engineering experts to develop monitoring, reporting and new automation functionalities. The Cloud Infrastructure Manager will work with all development teams within the business as well as engineering experts to ensure the needs of our clients and their applications are met. This position is a member of Atmosera's extended leadership team. Key Responsibilities Drive world class service in customer support functions from the tier 3 engineering team. Exceptional, consistent customer service via incredible operations is our number one focus. Ensure the proper management, maintenance and provisioning of all production environments. Lead and develop our world class Infrastructure Operations Team to greater heights of effectiveness, esprit de corps, customer service and accomplishment. Ensure Infrastructure Operations Team is adhering to Information Security, Regulatory Compliance, Incident Management, Problem Management and Change Management processes/practices. Work in tandem with the software engineering team to implement Infrastructure-as-Code enhancements to the Atmosera hybrid platform. Responsible for the proper monitoring and alerting of all production environments. Responsible for internal infrastructure projects which may require cross departmental coordination to achieve goals. Provide input into infrastructure lifecycle, improvement and standardization strategies. Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports. Develop internal SOPs, processes and training to ensure Infrastructure team members have the needed skills and tools

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