Operations Intelligence Center Engineer

Kforce has a client seeking an Operations Intelligence Center Engineer in Beaverton, Oregon (OR).Scope and Responsibilities:As the Operations Intelligence Center (OIC) Engineer, candidate will use your broad background of infrastructure and application monitoring experiences to identify consumer experience issues and backend system challenges across multiple service providers and networks. The OIC Team performs day-to day operational activities in a dynamic global 24x7 environment. Candidate will also provide support during product launches and releases, prepare reports for management, identify risks/solutions, and make recommendations for improvement. Important to the role is the ability to identify, evaluate, and execute preventive measures to minimize/avoid impact to the consumer experience. Bachelor's degree in Computer Science, Engineering, IT or a related field; MBA a plus 2 additional years of experience in lieu of a degree 3-7 years' experience in infrastructure and application monitoring Experience working in fast paced environments in a highly matrixed 24x7 global support model; awareness of international business, cultural norms, and values is a plus Background as part of a team that delivers and supports application & infrastructure technologies to leading e-commerce solutions Working understanding of Agile or other methodologies Strong problem solving skills and demonstrated competency with mobile/web technologies Capable of understanding a variety of infrastructure problems, including those that may not have standard resolution methods Able to convey expertise during real time event mitigation meetings and conference calls Ability to be a forward thinker and recommend proactive measures to limit event frequency Critical Incident and Crisis Management experience Familiarity with most of the following: ServiceNow, Splunk, New Relic, Science Logic, Cisco, Juniper, Cloud computing, VMs, Windows, Linux and AWS Delivering on tactical responsibilities while maintaining awareness of the big picture Successful track record of building positive customer relationships; demonstrated skills including diplomacy, negotiation, and critical thinking ITIL certification a plus Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours

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