Service Operations Analyst - Beaverton

The Service Operations Analyst is a key member of the Service Solutions Organization supporting continuous improvement, problem resolution, and data management. The primary focus for this position will be service systems support.
This person must be a self-starter and will work closely with our business partners and IT group to ensure integrity of systems data. This position requires strong computer skills, attention to detail, positive professional attitude, and ability to work in a team environment.
Typical job duties will include:
Analyze performance and make recommendations for improvement.
Specify and develop reports or perform ad-hoc analysis using query tools such as SQL.
Partner with IT organization to configure, troubleshoot and maintain Service applications and data bases.
Participate as member or team leader to implement new software applications or upgrades to existing business systems.
Lead the design, development and implementation of service process improvement initiatives.
Required Skills:
Must be a U.S. Citizen or a U.S. Permanent Resident.
At least 3 - 5 years' experience in Customer Service.
Ability to learn and adapt to change as this job is NOT routine.
OpenUPTIME software knowledge & experience, or other service CRM.
Advanced Microsoft Excel.
Knowledge of MVS (Multi-Vendor Support) System processes and scheduling.
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
Friendly, professional demeanor and ability to excel in a team oriented environment.
Preferred Skills:
Proficient in Sql or Visual Basic.
Advanced Visio skills.
Experience with Oracle databases and applications.
Experience with the Gage System.
This position's primary/essential functions are subject to US Government ITAR compliance requirements under current government contracts. Therefore, all applicants must be either a US Citizen or a holder of a current valid Green Card and must provide proof of citizenship or legal residency via a birth certificate, a current valid green card, unexpired passport, or a naturalization certificate. We encourage applicants to bring such proof to their interview. However, in no case will applicants be allowed to begin their scope of work in this specific position without providing such proof.
All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check. Tektronix is an equal opportunity employer. Tektronix does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, physical or mental disability (if the individual can perform the essential functions of the position with reasonable accommodation), pregnancy, childbirth or related medical condition, veteran's status, citizenship status, ancestry or any other status protected by applicable federal, state, or local law.
How to Apply:
Apply Online. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access our Careers website as a result of your disability. If you need an accommodation or assistance in using our Careers website, please call 1-866-272-5573 or send an email to A representative will contact you regarding your accommodation request.
Candidates with less education/experience may be considered for other opportunities.

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