Technical Support Engineer

Technical Support Engineer/Senior Technical Support Engineer
Ixia (NASDAQ: XXIA) provides application performance and security resilience solutions so that organizations can validate, secure and optimize their physical and virtual networks. Enterprises, service providers, network equipment manufacturers and governments worldwide rely on Ixia's solutions to deploy new technologies and achieve efficient, secure ongoing operation of their networks. With Ixia's powerful and versatile solutions, their global support, and professional services staff, Ixia customers can focus on exceeding their customer's expectations and achieving better business outcomes. Learn more at www.ixiacom.com.
Join the Ixia team and be a part of our future!
Location: Beaverton, OR
Responsibilities:
Provides technical support for customers of IxVeriWave WiFi line of products, including post-sales telephone and email support, assisting customers with operation and configuration of IxVeriWave hardware and software.
Essential Functions:
Assists customers with reported product failure, taking actions to resolve issues
Investigates, analyzes and tests customer problems in a lab environment with IxVeriWave hardware and software.
Assists customers with hardware and software upgrades, product installation and software licensing.
Works directly with customers to resolve hardware, software, licensing issues.
Stays current on networking technologies and new Ixia product offerings.
Requirements:
BS in Computer/Electrical Engineering or equivalent.
3+ years practical experience.
Expertise in WLAN technologies - 802.11, 802.11n, 802.11ac.
Solid understanding of networking protocols, including: 802.3/Ethernet, UDP, TCP, ARP, DHCP, IGMP, 802.1X, IPTV, QoS.
Strong communication skills (written and verbal).
Highly organized and detail oriented.
Ability to work within the framework of a global team.
Self-sufficient\self-starter who can work with little or no direction.
Network Certifications desirable.
Unix\Linux experience.
Knowledge of TCL and/or Python programming languages.
Experience using Network test tools and Protocol Analyzers.
Solid knowledge and understanding of data networking technology, products, and designs.
Will consider Senior-level for qualified candidates.
A little about us:
Core Values: Ixia's Core Values are posted at every Ixia site in every location. Ixia employees use these values to guide their interactions with internal and external customers.
The Ixia Way: Wow our customers! Trust, respect, and develop our people! Listen and be open! Be passionate courageous, and decisive! Win with teamwork and collaboration! Celebrate excellence!
Diversity: Ixia's strong and diverse workforce spreads across multiple continents. Because of our wide range of backgrounds, our employees always manage to bring fresh perspectives, increased creativity and superior problem-solving skills to Ixia. We cherish and embrace our employees' diversity of styles and perspectives and we can truthfully say that diversity is one of our biggest strengths.

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