Principal Executive/Manager B (Adjudication Supervisor)

Description
We are excited to announce an opening for a permanent Principal Executive/ Manager B (Adjudication Supervisor). This position is with the Oregon Employment Department, Unemployment Insurance Call Center Section. Bilingual applicants are encouraged to apply.
There is one, permanent, full-time position located in Beaverton, Oregon.
This is a management service position and is not represented by a union.
This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
TO APPLY:
Complete the online application, including the supplemental questions, and attach a resume and cover letter to your application.
The cover letter must address your experience with the Desired Attributes listed below the Minimum Qualifications.
Failure to attach a resume and cover letter will result in the elimination of your application.
The Employment Department is a large state agency with a mission to Support Business and Promote Employment. We accomplish this by accurately administering the unemployment insurance (UI) benefits program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations Division); developing and distributing workforce and economic information (Workforce and Economic Research); and adjudicating citizen and business disputes with agencies (Office of Administrative Hearings).
The department employs approximately 1200 employees in field offices located throughout the State with the central office in Salem.
The Oregon Employment Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. The Department fosters fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity regardless of race, color, religion, gender, disability, physical stature, age, national origin, sexual orientation, marital status or political affiliation.
Unemployment Insurance-Center
The Unemployment Insurance Center Section is responsible for the operations and management of the three Regional Unemployment Insurance Centers: Portland Metro, Eugene, and Bend. These Unemployment Insurance Centers provide telephone and online unemployment insurance claims services for Oregonians who are temporarily unemployed through no fault of their own.
The Oregon Employment Department strives to create an inclusive environment that welcomes and values diversity of the people we serve.
The UI program provides temporary income maintenance for workers unemployed through no fault of their own and acts as a partial economic stabilizer for communities during economic downturns. The program determines eligibility and pays unemployment benefits, reviews appeals of eligibility, benefit and tax decisions, and administers the state's unemployment tax program. Each person within the UI system protects the integrity of the UI program.
Duties & Responsibilities
The primary purpose of this position is to lead as a front line supervisor for Adjudication or Claims in the delivery of Unemployment Insurance benefit services through the individual UI Center and through the interconnection of the other UI Centers operating as one.
Under the direction and supervision of the UI Center Assistant Managers, takes leadership role in statewide claims or adjudication management team. Commits to team goals working closely with all UI Center Managers, UI Center Assistant Managers and other front line Supervisors to maintain consistency within the UI Centers statewide. Represents the Unemployment Insurance program in collaboration with other Agency departments to improve service delivery. Act as UI Assistant Manager in absence of the UI Assistant Manager.
Assigns work to staff to meet program and operational needs. Establish work schedules to address customer requirements for access to program and systems.Monitor operations, determine needs for improvement or adjustment, and direct changes to meet needs. Ensure that operations meet agency, state and federal requirements.
Manage staffing resources in collaboration with UI Center Assistant Manager.Determine resource needs for operational success. Plan and monitor staff moves, position numbers, and organizational chart. Recruit, hire and discipline as necessary. Develop hiring processes that accurately assess skills needed for positions. Ensure diverse hiring panels and practices that allow equal opportunities. Direct staff to relevant training that meet agency and individual needs.Monitor, supervise and evaluate staff and complete timely performance appraisals. Use succession planning to influence management and staff resource goals.
Evaluate agency policies and procedures, as well as UI program requirements.Determine impact on program and operational effectiveness.Recommend updates that will offer positive improvements.
Short and long term planning for operational needs of UI Center. Identify customer needs. Examine and analyze options for providing excellent customer service. Determine methods for service delivery that provide most efficient way to process while achieving quality and program integrity requirements. Set priorities and carry out objectives to obtain optimum results. Evaluate effectiveness of processes and adjust to meet goals. Respond to problems.Identify and implement solutions.Develop vision and articulate to keep management and staff focused on the appropriate direction.
Assists UI Center Manager Develop and maintain the UI Center budget.
Responsible for understanding the agency's affirmative action goals and objectives as well as developing and implementing plans to meet them.Responsible to actively engage their unit in working toward achieving the agency's affirmative action objectives and goals.
Working Conditions:
The Unemployment Insurance Center Supervisor is highly visible to staff and must maintain objectivity at all times. Agency wide meetings require travel throughout the state and, on occasion, requires overnight stays. Irregular work hours and overtime, including weekends, can be expected. The Supervisor may have occasional contact with irrational and/or threatening and hostile individuals. This position requires the ability to exercise tact and care in public relations and to demonstrate good judgment in making decisions under pressured situations that could have significant effects on staff and customers. The position involves a high volume of work with short or rigid time frames. This position requires excellent verbal and written communication skills. This position requires skill in handling personnel or program issues. Qualifications, Required & Requested Skills
Minimum Qualifications
Five years of experience in lead work, staff supervision, staff-technical, or professional-level work.
This experience must have included participation in the management of a program, section, or unit including one or more of the following areas:
a) development of program rules and policies,
b) development of long- and short-range goals and plans,
c) program evaluation, or
d) budget preparation.
NOTE: A Bachelor's degree or equivalent course work (144 quarter or 96 semester hours) in a field related to management, such as Business or Public Administration, or a field related to the program of the employing agency, may be substituted for three years of the required experience
In the "Work History" section on your application, you must clearly describe your experience in each of the a), b), c), d) areas listed. Failure to provide this information may result in eliminating your application from further consideration.
Transcripts: To receive credit for coursework required to meet minimum qualifications, you must attach transcripts to your application. See the detailed instruction related to transcripts below.
Desired Attributes
Two years of experience working in Unemployment Insurance
Review related information to develop and evaluate options and implement solutions
Analyze program trends and make recommendations to improve programs
Use logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions or approaches to problems
Experience resolving personnel problems and grievances
Experience providing leadership within an integrated workforce environment is preferred
Experience building collaborative relationships with partner groups
Oral and written communication skills; ability to listen, follow directions, formulate and verbalize thoughts
Experience in the following areas:
Training and developing employees
Assigning and reviewing work
Evaluating employee performance
Handling disciplinary problems and grievances
Additional Information
TO APPLY:
Complete the online application, including the supplemental questions, and attach a resume and cover letter to your application.
The cover letter must address your experience with the Desired Attributes listed below the Minimum Qualifications.
Failure to attach a resume and cover letter will result in the elimination of your application.
Complete Application
The application must include work experience that supports how you meet the minimum qualifications and requested skills. A resume (attached or text) will not replace the work experience section of the application.
Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
If you need assistance with adding attachments to your profile or to a specific job application please go to Adding and Removing Attachments to a Profile and Job Posting for further instructions. This quick help guide can also be found on the State Jobs Page by clicking in the Applicant E-Recruit FAQ's then click on Applicant Profile Maintenance.
For help applying on-line, contact NEOGOV at 1-888-636-4681.
Transcripts
If you are using education (a degree or coursework) to qualify for this position, transcripts must be submitted for all required or related courses. (A copy of your diploma will not substitute for the required transcripts.) Transcripts can be official or unofficial at time of application. If you are using your education to meet the minimum qualifications and do not attach your transcripts your application may be removed from consideration.
For application purposes, scanned copies are acceptable. Transcripts must be from an accredited institution and clearly show (1) your name, (2) the name and address of the institution, (3) the degree received and date conferred, and (4) required courses completed with a passing grade. The official or original degree documentation may be requested for education validation.
Criminal Records Check
Employment is contingent on the outcome of a criminal records check which may require fingerprints (FBI). Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment.
Work Authorization
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
Veterans' Preference
Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: http://www.oregon.gov/jobs/Pages/Veterans.aspx or you may call the Oregon Department of Veterans' Affairs at 1-800-692-9666.
Protect Your Confidential Information
To protect your confidential information, please redact (black out) your social security number on all documents before attaching them to your application.
Email Address
You must have a valid email address to apply for jobs with the Oregon Employment Department. All communication regarding your application and status will be done by email.
Contact Information
For additional information about this opening you may contact Cyndi Walling at (503) 947-3006 or cyndi.g.walling@oregon.gov.
Special Information
Note: All application materials will be reviewed for communication at a professional level with attention to proper grammar, spelling, and punctuation.
Only candidates who meet the qualifications for this position and with work experience most closely meeting the requested skills (desired attributes) of this position will be invited to an interview.
Be sure to attach all required documentation listed above. Failure to attach the required documentation may result in your application being removed from further consideration.
The compensation on all announcements may change without notice.
Job posting reference number EMP16-0125oc
The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity.

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