3752 Store Lead FT

LEAD (LEAD SUPPORT) MINIMUM WORK EXPERIENCE: 2+ YEARS OF EXPERIENCE IN RETAIL SALES AND/OR CUSTOMER SERVICE KEY ACCOUNTABILITIES: Utilize advanced customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. Build the bond between consumer and brand by providing the highest level of service and adapting brand stories to the retail setting. Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. Serve as expert in one or more areas or functions (S& R, Cashiering, Sales). Seek to continue training and education to further develop expertise. Assist Managers (Department Managers, Assistant Store Managers and/or Store Managers) in conducting formal onboarding and training programs for associates. Assist with loss prevention efforts by providing proactive customer service. Stay vigilant for shoplifting or internal theft incidents and report suspicious activities to a supervisor. Assist in coordinating work of other associates (but not a formal supervisor). May have keyholder responsibilities. 803574 Qualifications KEY ACCOUNTABILITIES: Utilize advanced customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales. Build the bond between consumer and brand by providing the highest level of service and adapting brand stories to the retail setting. Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations. Serve as expert in one or more areas or functions (S& R, Cashiering, Sales). Seek to continue training and education to further develop expertise. Assist Managers (Department Managers, Assistant Store Managers and/or Store Managers) in conducting formal onboarding and training programs for associates. Assist with loss prevention efforts by providing proactive customer service. Stay vigilant for shoplifting or internal theft incidents and report suspicious activities to a supervisor. Assist in coordinating work of other associates (but not a formal supervisor). May have keyholder responsibilities.

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