Director of Operations - R

Director of Operations - R0001238
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
Position Overview
The primary goal of this position is to lead three operations teams, Claims, Document Control and Disbursements to ensure the effective planning and execution of accurate, timely, and cost-effective productivity and solutions to meet the needs of the business and internal Clients.
Job Responsibilities
Ensures overall success through the coordination, management, and department execution of client's deliverables.
Improve the operational systems, processes and policies in support of organizations mission. Specifically, support better management reporting, information flow, business process and organizational planning.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Contribute to short and long-term organizational planning and strategy as a member of the management team.
Prepare and control department budgets. Plan effective strategies for the financial well-being of the department and the division.
Qualifications & Characteristics
Significant operational and performance management experience.
6+ years' experience managing an operations department, with proven accomplishments to exemplify ability to meet the expectations of this position.
Strong grasp of technical and operational processes and ways to improve those processes, with an eye on achieving client satisfaction and driving for results.
Leadership and supervisory skills to manage and develop Department Managers and future leaders within the departments.
Excellent verbal and written communication skills, including the ability to: (a) establish and maintain productive internal and external relationships; and (b) to provide effective consultation on alternative ways to proceed.
Sharp analytical skills to help develop better executive and department reporting to help drive result, reduce risk.
Critical thinking with an eye to adding value, coupled with sound judgment.
Key Leadership Competencies
Managing Performance: Ensures that associates have clear goals and objectives, expectations
and measures of success for projects and tasks; provides specific performance feedback, both positive and corrective, as soon as possible after event.
Fosters Teamwork: Provides opportunities for people to learn to work together as a team; promotes
cooperation with other departments; recognizes and encourages the behaviors that contribute to
Empowering Others: Gives people latitude to make decisions based on their level, area of responsibility,
knowledge and skills; encourages individuals and groups to set their own goals consistent with
business goals.
VEVRAA Federal Contractor
Request Priority Protected Veteran Referrals
EOE -Veteran /Disabled/Minority/AA/F/M/SO

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