VS - Concierge Associate (Part Time)

VillaSport Athletic Club and Spa offers an exciting and fulfilling career opportunity for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us and can deliver best-in-class customer service on a scale not seen in the industry.
If you are a high-performing, outgoing, service-oriented individual looking for a chance to make a difference, you belong at VillaSport. We offer a fantastic work environment, competitive wages, a complimentary club membership, and a benefit package that includes a 401(k) plan with a generous company match of up to 4% of an employee's compensation.
POSITION SUMMARY:
The purpose of this position is to provide consistent quality exceptional service to members and guests. The Concierge Associate will provide consistent quality service and accurate information regarding all areas of club operations and monitor Member Services desk policies and procedures. The Concierge Associate embodies the WE SERVE culture and is empowered to build strong relationships and create exceptional experiences for members and guests.
RESPONSIBILITIES ? JOB SPECIFIC
Monitor Member Services desk policies and procedures meeting VillaSport standards within a Greeter/Concierge presentation.
The Concierge Associate will be helpful, friendly, courteous, clean in appearance and professional while executing procedures accurately.
Answering incoming phone calls, answer questions, and route messages appropriately.
Provide accurate information to members regarding all areas of club operation and club promotions with a helpful, friendly and courteous manner.
Achieve program registration goals through active promotions via face-to-face, phone and e-mail member contacts.
Provide recommendations to members and guests.
Engage in conflict resolution and problem solving with members and associates.
Greet members by name with a positive, quality customer service attitude.
Assist with appointment scheduling and program registrations including lessons, leagues, events, camps, Fit Plan, spa appointments, etc.
Actively engage with members and guests; assist with guest registration, guest introductions and member walk-in questions.
Provide accurate information regarding all areas of club operations with a helpful, friendly and courteous manner.
Utilize all opportunities to become familiar with club operations and all club programming.
Keep current on activities and procedures by reading and signing daily memo log at the beginning of shift.
Ensure cleanliness and organization of the Member Services desk and assist in coordination of efforts between the front desk and other departments.
Maintain a clean, neat and organized desk by wiping counters, keeping area clutter free and organizing drawers and cabinets.
Maintain a neat and organized lobby by arranging furniture and picking up lobby items.
Assist with responsibilities as assigned by Member Services Director including rental lockers, comment cards, lost and found, etc.
QUALIFICATIONS:
Job Specific
Member Services staff consistently exhibit exceptional member service and ability to utilize current procedures.
Excellent phone skills; ability to handle intermittent heavy phone calls.
Efficient, well-organized, able to handle a variety of duties simultaneously.
Experience
Strong background in problem solving, selling and quality service skills.
Previous customer service experience.
Communication/Organization
Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure.
Ability to work in a multi-faceted organization.
Personal Characteristics
Professional image through dress, posture and poise.
Assertive with outgoing personality.
Ability to take initiative in numerous member responsibilities.
Education
High School Diploma or equivalent skills gained through experience.
For more information, please visit our website at www.villasport.com.

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