Technical Support Professional (OJT) Washington Square Area

Email Peter at for further consideration
Professional Qualifications:
' Must exhibit excellent written and oral communication skills
' Experience with Server Operating systems Server 2008/2008R2, 2012/2012R2
' Demonstrate good analytical problem solving capabilities
' Ability to identify patterns and causal relationships
' Break down problems into simple terms, and is systematic in the approach to solving simple problems, while always staying focused on solving real-world customer problems
' Experience with PC hardware and software installation, configuration, and troubleshooting
' Associates Degree in Computer Science, with a Bachelors Degree in Computer Science preferred, or equivalent degree preferred
' Industry Certification(s) such as Microsoft MCSA, CompTIA Network +/Security +/Server +/ or Cisco CCNA preferred
Your Responsibilities:
' Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude
' Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
' Serve as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner
' Provide timely & accurate status updates to customers and relevant internal stakeholders
' Represent expectations, intentions, and attitudes of customers and co-workers accurately
' Continuous effort to acquire and maintain good knowledge of Milestone's products as well as Support procedures, practices, and policies
' Assist in ensuring that delivered solutions are documented as knowledge base articles to help make the team successful
' Ensures that observed patterns of customer pain-points are highlighted to manager
' Informs customers of the appropriate support options that best fit the customer's needs
Personal Skills:
' Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome
' Is confident of own capabilities and believes that persistence and hard work yield results
' Has good analytical problem solving capabilities
' Is open minded & shares information with others
' Gives and receives constructive feedback to strive for continuous self-improvement
' Is able to deal with conflicts in a constructive manner and can recover from dissatisfied-customer situations
Milestone Systems, Inc. is looking for a skilled Support Professional to work in our US Headquarters located in beautiful Beaverton, Oregon. We are looking for someone who is tech savvy and thrives in a technological environment. If you are a believer in technology at its finest, then this is the place for you.
We offer an exciting and challenging job in the world's leading VMS Company. The Support Professional (SP) is typically a first point of contact with Milestone Partners and therefore has a key role in helping Milestone achieve its mission goal of excellent Customer / Partner satisfaction. The SP delivers responsive and reliable solutions to Milestone Partners through application of knowledge of Mi

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