Field Installation Technician, PNW region

The Field Support Technician is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.
Job Scope
'Performs duties independently with minimal supervision in recurring work situations with occasional variations from the norm
'Operates from established and well known procedures, with a moderate degree of complexity
'Complexity is based on new products, new interfaces, new environments and changes to products and industry standards
'Work is verified either by customer or internal feedback
'Mistakes/ errors will affect customer satisfaction and ultimately have financial implications for the organization, as additional resources and costs may be utilized
Essential Functions / Major Responsibilities
'Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
'Maintain and service installed products at customer locations
'Provide installation, setup and teardown of product for demos and trade shows
'Report and escalate product issues and resolution to appropriate personnel
'Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
'Provide training and certification to integrators on site when appropriate conditions apply.
'Provide accurate notes and documentation on completed projects
'Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
'Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
Required Job Skills
'Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
'Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
'Understanding of order process, escalation process, and ability to provide feedback to Project Manager
'Comfortable using standard hand tools
'Basic understanding of electronics, connectivity concepts
'Knowledge of various A/V cables including but not limited to HDMI and CAT 6
'Understanding of wiring schematics, measurements and system drawings.
'Must be able to read Visio and / or CAD drawings
'3rd party Control knowledge (Creston, AMX etc) is desired
'System integration experience is desired
'Government Clearance desired
'Comfortable working on a ladder for extended periods of time
'Ability to use Microsoft Office Suite
'Ability to travel 75% of the time

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