Senior Corporate Travel - Bi-Lingual (Japanese)

Senior Corporate Travel - Bi-Lingual (Japanese) Requisition #: USAHQ-12099 Position Type: Full Time - Regular Work Countries: United States Work Cities: Atlanta GA-US Baton Rouge LA-US Baltimore MD-US Bethesda MD-US Birmingham AL-US Boston MA-US Chattanooga TN-US Charlotte NC-US Chicago IL-US Cincinnati OH-US Cleveland OH-US Columbus OH-US Dayton OH-US Dallas TX-US Dearborn MI-US Denver CO-US Durham NC-US Dublin OH-US Fort Worth TX-US Ft Lauderdale FL-US Houston TX-US Indianapolis IN-US Irving TX-US Jacksonville FL-US Kansas City MO-US Louisville KY-US Los Angeles CA-US Memphis TN-US Miami FL-US Minneapolis MN-US Nashville TN-US New York NY-US Orlando FL-US Pittsburgh PA-US Plano TX-US Providence RI-US Provo UT-US San Jose CA-US San Diego CA-US San Francisco CA-US Southfield MI-US Tampa FL-US Washington DC-US Wichita KS-US Auburn Hills MI-US Austin TX-US Beaverton OR-US Glenview IL-US Greensboro NC-US Kalamazoo MI-US Kingsport TN-US Las Vegas NV-US Newark NJ-US Oklahoma City OK-US Philadelphia PA-US Portland OR-US Raleigh NC-US Woburn MA-US Santa Cruz CA-US Santa Fe NM-US San Antonio TX-US St. Louis MO-US Northbrook IL-US Job Description: Where will your career take you? We're not just any travel management company. We help clients _travel smart_ and _achieve_ _more._ Senior Corporate Travel Consultant - Bi-lingual (Japanese) Work from Home Sourcing for future opportunities Job Summary: The Senior Corporate Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product. This position performs at an expert/senior level and demonstrates an extensive understanding and applicability of all areas in the travel industry. Works independently on requests. Takes the initiative to provide assistance to team members and management as requested. Must be fluent in Japanese (read, speak, write) This position is eligible for work from home option anywhere within the U.S. Sabre GDS experience required. Essential Duties and Responsibilities: Handling incoming requests: + Expertly use the appropriate BCD Travel tools and systems to complete requests + Search and confirm travel reservations for the customer + Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer + Provide travel offers and general travel advice to travelers + Responds to requests accurately and completely + Excellent knowledge and application of travel supplier rules + Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported + Provides the customer with the required industry information, such as low fares, exchange costs and penalties + Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) + Supports BCD Travel and client driven initiatives Problem Solving: + Appropriately responds and resolves customers inquiries + Anticipates and provides assistance on potential challenges that may arise for the customer + Performs follow-up as needed and within the time frame promised to the customer + Proactively provides feedback to management to avoid future customer issues + Accurately processes th

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