Clerical/Medical Office Receptionist/Customer Service

Cynthia Eberhart

5735 SW 209th Ave n Beaverton, OR 97007 n PH: (530) 761-1092 n Email: cynthia.eberhart@yahoo.com

Receptionist

Medical Receptionist n  Medi- Cal Biller  n  Adept Written/Verbal Communicator

Key Skills

Office Skills:

Telephone & Front Desk Reception n Customer Service n Filing Database & Records Management n Executive & Administrative Support n  Complaint Handling n Data Entry

Computer Skills:

Word n Excel n Outlook n Windows Vista/XP/7

Professional Experience

Medical Vision Technology (Woodland, CA) n Front Office Manager, 11/05 to 04/08

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers. Researched and rapidly solved problems. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Apria Healthcare (Sacramento, CA) n Authorization Processor, 09/03 to 11/05

Submitting Medi-Cal authorizations for durable medical equipment for private and commercial customers/patients.

Woodland Healthcare (Woodland, CA) n Laboratory Receptionist, 03/98 to 04/99

Handling Multiline phones, assisting doctors and nurses with lab results, handling patient files, ordering office supplies, filing lab reports and general clerical duties.

        Sutter West Medical Group (Davis, CA) n Appointment Coordinator, 10/94 to 06/96

Handling multiline phones, greeting patients, handling patient insurances, collect patient copayments, scheduling appointments and obtaining authorizations for procedures when needed. 

 

 

Education

Med Help Training School (Concord, CA)

 

 

  • ID#: 74291
  • Location: Beaverton, OR , 97007

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