Clerical/Medical Office Receptionist/Customer Service
5735 SW 209th Ave n Beaverton, OR 97007 n PH: (530) 761-1092 n Email: firstname.lastname@example.org
Medical Receptionist n Medi- Cal Biller n Adept Written/Verbal Communicator
Telephone & Front Desk Reception n Customer Service n Filing Database & Records Management n Executive & Administrative Support n Complaint Handling n Data Entry
Word n Excel n Outlook n Windows Vista/XP/7
Medical Vision Technology (Woodland, CA) n Front Office Manager, 11/05 to 04/08
n Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
n Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers. Researched and rapidly solved problems. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Apria Healthcare (Sacramento, CA) n Authorization Processor, 09/03 to 11/05
n Submitting Medi-Cal authorizations for durable medical equipment for private and commercial customers/patients.
Woodland Healthcare (Woodland, CA) n Laboratory Receptionist, 03/98 to 04/99
n Handling Multiline phones, assisting doctors and nurses with lab results, handling patient files, ordering office supplies, filing lab reports and general clerical duties.
Sutter West Medical Group (Davis, CA) n Appointment Coordinator, 10/94 to 06/96
n Handling multiline phones, greeting patients, handling patient insurances, collect patient copayments, scheduling appointments and obtaining authorizations for procedures when needed.
Med Help Training School (Concord, CA)